Onboarding Specialist
7 months ago
Cross Meta Support Operations (XSO) mission is to build a service engine that solves todays customer problems and prevents tomorrows.
XSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers using Meta products by ensuring they have the tools needed to succeed.
Duties:
This position will partner with the internal XSO Growth & Risk Team, working directly with customers to help them onboard Meta's Commerce products. This team will work closely with sales teams to ensure clients successfully complete steps required to try Metas products.
The ideal candidate will have a strong background in customer service, have an understanding of ecommerce, and ability to manage multiple clients and projects. They should be passionate about Meta, great communicator, and able to partner with other cross-functional teams.
Responsibilities:
Own the onboarding process of clients onboarding to Metas ecommerce products in coordination with internal teams supporting workflows with sales and operations teams.Monitor and troubleshoot the progress of customers and communicate blockers necessary partiesTriage incoming requests, utilizing technology, superior customer service and understanding- Responding within a timely manner and working 1:1 in real timeGather learnings and insights for:internal teams to help Meta further develop and evolve our products, andour advertising partners to help them achieve their marketing objectivesActively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practicesIdentify tool and process efficiency gains with analytical perspectiveAct as escalation point for clients/customers.Skills:
Professional written and spoken English and professional written and spoken Mandarin as the role will require working with local marketVerbal and written communication skills, attention to detail, customer service skills and interpersonal skills.Strong ability to work independently and manage ones timeStrong ability to accurately document and record customer/client information.Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.Proven ability to manage multiple projects and work in a high-performance team environmentPrevious tech experience a plusPrevious experience with Shopify or ecommerce a plus-
Onboarding Specialist
3 weeks ago
Singapur, Singapore CMC Markets Full timeAbout CMC Markets:CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with...
-
Lashing Specialist
7 months ago
Singapur, Singapore Call Lade Enterprises Full timeLashing Specialist When containers are loaded onto ships, they are secured to the ship’s structure and to the container placed below it with equipment such as lashing rods, turnbuckles, twist-locks etc. This prevents the containers from moving from their places or falling into the sea during rough weather or heavy wind. This lashing operation is...
-
People Operations Specialist
1 month ago
Singapur, Singapore SailPoint Full timeSailPoint seeks a talented People Operations Specialist to support our APAC crew members. The People Operations team is focused on supporting SailPoint’s global expansion and scale, through key recruiting programs, technology, processes and creating delivery services throughout the employee life cycle. The People Operations Specialist will focus on...
-
Talent Acquisition Specialist
2 months ago
Singapur, Singapore Qualee Full timeAbout QualeeWe're a company that's revolutionizing the way organizations engage and onboard their employees. Our AI-driven platform helps organizations optimize their workforce engagement through seamless onboarding, real-time data, and actionable feedback.Position OverviewAs a Recruiter at Qualee, you'll be responsible for building our dynamic team by...
-
Talent Acquisition Specialist
7 months ago
Singapur, Singapore Marina Bay Sands Full timeJOB SCOPE Job Offers & Onboarding Contact applicants to request for necessary documents. Conduct Employment Agreement briefings and signing sessions for candidates. Highlight potential Conflict of Interest declarations for management’s approval whilst pending implementation of electronic approvals. Maintain and update hiring database. Update...
-
Singapur, Singapore Careers@Gov Full time[What the role is] We are a close-knit, high-performing, and multi-disciplinary research division in the Singapore Public Service. Our work includes longitudinal/panel and birth cohort studies, environmental scanning and sense making, evaluation at the sector, fund, and programme level, and economic evaluation. We operate in various areas ranging from family...
-
Talent Acquisition Specialist
2 months ago
Singapur, Singapore FastLaneRecruit Full timeWe are looking for a Talent Acquisition Specialist who will play a pivotal role in identifying, attracting, and hiring top talent across various functions. You will be responsible for developing and executing strategic recruiting plans, building strong pipelines of qualified candidates, and ensuring a seamless candidate experience from initial contact to...
-
Supplier Enablement Intern #GeneralInternship
4 months ago
Singapur, Singapore Singtel Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Sea Logistics Customer Care Specialist
2 months ago
Singapur, Singapore Kuehne+Nagel Full timeSea Logistics Customer Care SpecialistSingapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SG2107704You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. Your Role You will be responsible supporting customers by providing helpful information + responding to...
-
Fleet Engineer – 1 vacancy
8 months ago
Singapur, Singapore PSA Marin Full timeResponsibilities Candidates are expected to:- Organise, lead and deploy a team of Fleet Engineering Specialists to carry out maintenance and repair work of machineries and equipment onboard marine crafts; Update Fleet Engineering Management team on the daily manpower deployment; Coordinate with Fleet Operations team daily for repair and maintenance of...
-
Customer Success Specialist
1 month ago
Singapur, Singapore Quandoo Singapore Pte Ltd Full timeStellenbeschreibungThe RoleAs the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as...
-
VP Functional Business Analyst
7 months ago
Singapur, Singapore United Overseas Bank Full timeVP Functional Business Analyst (Onboarding or Wealth), Customer Digital Channels, GRCT Posting Date: 27-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...
-
Advertiser Experience
2 months ago
Singapur, Singapore TikTok Full timeTeam Introduction Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Global Monetization Integrity team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensure advertiser quality on our platform. As a Partner Development Specialist in our Global...
-
Senior Partnerships Specialist
5 months ago
Singapur, Singapore Ninja Van Full timeThe Senior Partnerships Specialist role exists to foster and maintain strategic relationships with key partners Lazada and Shopee, thereby contributing to the company's mission of achieving efficient and reliable delivery services to key partners. Responsibilities include partner communication, issue resolution, and collaboration with our clients. ...
-
Senior Operations Specialist
2 months ago
Singapur, Singapore Schroders Full timeJob Description The Senior Operations Specialist is a contributing member of the Operations team within Singapore Wealth Management, focusing on the day-to-day operational processes of a merchant bank. Key Responsibilities Process Client Transactions: Handle client instructions for outgoing payments, transfers, and standing instructions. Manage...
-
Specialist, Customer Service Support
5 months ago
Singapur, Singapore SHL Full timeJob Description Customer Success Specialist We are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their...
-
Trading Applications Specialist
2 months ago
Singapur, Singapore Squarepoint Capital Full timePlease only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity. Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that...
-
Sea Logistics Operational Care Specialist
2 months ago
Singapur, Singapore Kuehne+Nagel Full timeSea Logistics Operational Care SpecialistSingapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SG2113981You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence Your Role Your will be responsible for supporting customers by providing helpful information, answering questions, +...
-
Manager, Customer Success
4 months ago
Singapur, Singapore MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
HR Specialist
7 months ago
Singapur, Singapore GN Group Full timeWould you like the opportunity to work closely with high-performing teams and sound solution expert in Shanghai, China? Do you thrive in an environment which values autonomy, ownership and creativity? Resound is looking for a HR talent to join APAC HR team to focus on the recruitment and HR operational service. Job title: HR Specialist Working...