Customer Service Specialist

3 weeks ago

Singapur, Singapore Moët Hennessy Asia Pacific Full time

Position

Contract Role

Order Fulfillment
• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.
• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.
• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP
• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.
• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well achieved.


Customer Services and Logistics Operations
• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines
• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.
• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.
• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.


Continuous Improvement
• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.
• Continuously analyze the current work processes and documentation and propose improvements.


Profile

Moët Hennessy aims at making our commercial organization agile and efficient to deliver on our promises to shaping change, cultural and operational transformation. Our vision is to lead the future of luxury wines and spirits from nature to communities. Our company success will be created by pioneering people with passion for crafting experiences and turning challenges into opportunities to innovate.
Our strength comes from being diverse yet we are unified by five core values: Sharing, Elegance, Epicureanism, Integrity and Spirit of conquest. It starts from creating an efficient and caring work environment where all can reach their full potential. Being respectful, inclusive and embracing diversity makes others feel valued. In Moët Hennessy, we strive to search for harmony, moderation and concentrate on the essential. We always open up new territories and push the limits. Our commitment to the planet, to our Maisons, and to our employees is what we believe in and makes us different.


RCoE
This position is part of the Regional Supply Chain function, whose purpose to be a Regional Centre of Excellence, adding value to Asia Pacific through Supply Chain efficiencies and optimisation in support of business objectives. The successful candidate will be responsible for achieving optimal planning for smooth and uninterrupted supplies to meet markets’/customers’ expectations and sustaining the operational efficiency and inventory accuracy at the Regional Distribution Centre in Singapore.
In Moët Hennessy, we are fully devoted to becoming a place where people aspire to work by ensuring our people are empowered and all voices are heard. We continue to strengthen our commitment to building our company which values inclusivity, honesty and authenticity. You will have the opportunity to be part of an innovative and cross-cultural environment, where you will be encouraged to develop your entrepreneurial and pioneering spirit. We encourage our people to pursue their career aspirations as well as mobility opportunities across countries and within both Moët Hennessy and the LVMH Group.


Additional information

Requirements

Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred. Candidates with Customer Service experience in a Shared Service Centre environment will be preferred. Experience with inventory software, MS Office. ERP Software (SD/MM/SAP) will be desirable. Familiar with the local laws and regulations regarding transportation and foreign trade compliance. Industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.

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