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Service Delivery Manager
1 month ago
Job Description
Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
Logicalis -
[Service Delivery Manager]
Accountabilities:
The Individual and their Experience:
Degree in IT or relevant discipline with at least 5 years of Service Delivery experience in the IT industry Intermediate level of understanding on Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, NAC, etc. Proven track record of leading operations and customer management with effective communication and presentation. Strong, smart-working attitude with ability to work well under pressure and high demanding customer environment during crisis. Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both Logicalis and customer management. Out-of-box thinking is mandatory during escalations to manage customer, vendors, technical teams for setting right expectations and finding quick resolutions. Proficient in communicating and written skills in English Proficient in writing Incident Reports, RCA and general reporting for QBRs. Good understand of Microsoft Azure cloud technologies. Candidate with ITIL Foundation certified.Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found
Logicalis is committed to protecting your privacy.
Click below to view the data protection notice.
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Posting code :
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