Passenger Service Agent

3 weeks ago


Singapur, Singapore Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Attractive Salary & Benefits

The Job

You will be responsible for :

  • To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.


Key Responsibilities And Accountabilities:

  • Assist customers through all procedures related to arrivals & departures in the following activities.


Reservations & Ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.


Departures:

  • Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.


Arrivals:

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.
  • Post flight departure
  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time


Functional Responsibilities:

  • Maintain standards as per Company requirements
  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Programme
  • Maintain performance standards and follow up with your shift
  • Monitor continuously the Quality System and the level of conformance
  • Secure quality levels
  • Optimize resource
  • Aware of Emergency Response Procedures, rules and regulations
  • Acquire and maintain necessary skills required to perform job functions
  • Maintain work procedures as per company requirements
  • Carry out development dialogue with the Team leaders
  • Control theft and pilferage of company property


Administrative Responsibilities:

  • To maintain files and log sheets
  • Give inputs for training requirements
  • Updating of manuals and local procedures
  • Ensure competent and qualified work force are detailed for duty
  • Verify Invoices
  • Personnel development and management
  • Maintenance of equipment

The Profile

  • You have at least 4 years experience within a Customer Service role, ideally within the Aviation industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of passenger service, ground staff, airport staff and customer experience
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You are adaptable and thrive in changing environments

The Employer

Our client was incorporated in the year 2009 and since then has been recognized as one of the best pilot training institutes in Delhi.



  • Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe successful candidate will join the Priority Passenger Services (PPS) Department in SIA Loyalty Marketing Division. He/she will be part of a dynamic team that provides superior customer service to PPS Club members in Singapore. Key Responsibilities Provide administration and operational support to the team  Manage the PPS Club mailbox...

  • Associate Sales Ops

    1 week ago


    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe successful candidate will be part of the SIN Sales department, under SIA's Sales & Marketing Division. Key Responsibilities: Supervising the Ticketing Time Limit (TTL) for booking and ensuring all passenger names are in the booking. Ensuring timely ticketing for group bookings prior to the deadline Managing internal ticketing processes,...

  • Reservation Agent

    4 weeks ago


    Singapur, Singapore Hyatt Corporation Full time

    Reservation Agent Andaz Andaz Singapore SG - Singapore - SingaporeReservationsHourly/Entry Level EmployeeFull-timeReq ID: SIN001289Local Summary Come join us to express your Andaz as Reservation Agent if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and...

  • Piano Technical Agent

    3 weeks ago


    Singapur, Singapore Yamaha Music (Asia) Full time

    Piano Technical Agent (Contract) Piano Technical Agent (Contract) DESIGNATION AUTHORIZED PIANO TECHNICAL AGENTS (On Contract Basis) REPORTING TO TECHNICAL MANAGER (Piano) DIVISION / DEPARTMENT TECHNICAL SERVICE CENTRE Key Areas of Responsibilities To provide Tuning, Regulation, Voicing services to customers. To...


  • Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Overview Join us in our pre-opening team. Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. Summary of Job Responsibilities As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are...

  • Guest Service Agent

    4 weeks ago


    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE As a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories. The role will require you to...


  • Singapur, Singapore Yamaha Music (Asia) Full time

    Technical Agent – Electronic Products (Contract) Technical Agent – Electronic Products (Contract) DESIGNATION AUTHORIZED TECHNICAL AGENTS – ELECTRONIC PRODUCTS (Outdoor and On Contract Basis) REPORTING TO SECTION HEAD (Electronic Products) DIVISION / DEPARTMENT TECHNICAL SERVICE CENTRE Key Areas of Responsibilities ...

  • SIN Hub Manager

    4 weeks ago


    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionRising customer expectations and increased complexities of hub operations, where half of our passenger traffic transits through SIN Hub, necessitates the presence of SQ Management representatives at the airport on 24 x 7 basis. Adding Irregular Operations (IRROPS) and out-of-norm ops into the equation of hub operations further reinforces the...

  • Help Desk Agent

    3 weeks ago


    Singapur, Singapore Atelier Lumikha Full time

    Hello, Thanks for connecting.My Company, Atelier Lumikha, serves up smart, streamlined back-office work that leverages offshore talent and proven technology. We do the work: simple or complex, so you’re covered. During the last decade, we’ve refined an approach to selective hiring and incremental improvement to build a culture of quality performance and...


  • Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe successful candidate will join Airport Operations Department, Customer Services & Operations Division. He/she will be responsible for overseeing the daily operations of the lounges at Changi Airport and delivering service to our passengers in a consistent and effective manner. Key Responsibilities include: Overseeing SQ Premium Service...

  • Client Services Agent

    4 weeks ago


    Singapur, Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Help Desk Agent

    3 weeks ago


    Singapur, Singapore Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceLeadership RoleOpportunity to make a positive impactThe JobYour responsibilities will include: Provide exceptional customer service via email, and chat, assisting clients with their travel inquiries Troubleshoot and resolve client concerns in a timely and professional manner...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose As a Station Manager (SM), you shall lead the Assistant Station Managers (ASM) to run the TEL station. You shall inform, assist, guide passengers in need, operate train if required, work as a team to deliver train service. This position is engaged in safety critical tasks and will be subjected to medical prerequisites to certify fitness...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose Reporting to the Chief Controller, Operations Control Centre (OCC), the Train Service Controller (TSC) will perform various duties in the OCC to ensure safe and efficient train operations. Responsibilities Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided...

  • Agent-At Your Service

    3 weeks ago


    Singapur, Singapore JW Marriott Full time

    Type de Poste Non-Management Utiliser le standard téléphonique afin de répondre aux appels téléphoniques des clients. Traiter les demandes de réveil téléphonique, de filtrage des appels et les autres demandes liées aux appels téléphoniques. Aviser les clients des messages reçus (par ex. message vocal, courrier, fax) en leur absence et les...


  • Singapur, Singapore Changi Airport Full time

    We are seeking a dynamic and experienced individual to join our team as an Airport Operations Manager focused on enhancing the departure experience for passengers. In this role, you will be responsible for overseeing and optimising all aspects of the departure process, ensuring a seamless and efficient journey for travelers. If you have a strong...


  • Singapur, Singapore Jet Aviation Full time

    The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and skills with one common mission: to serve our customers best! We...


  • Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe successful candidate will be part of the Cargo division. He/She will perform reservations duties, including handling of car queues, clearing Sin Sales inbox and pre-flight activities with the objective of maximizing space utilization and revenue/tonnage Key Responsibilities Customer Experience Ensure shortlisting criteria enables the...


  • Singapur, Singapore Changi Airport Full time

    We are looking for a motivated individual with a strong passion to spearhead digital transformation initiatives for the Customer Experience (CX) team at Changi Airport Group (CAG). Your role requires an inquisitive mindset, dedicated to elevating passenger experience by leading the development of digital products and services. The ideal candidate...