Associate Sales Ops

2 weeks ago


Singapur, Singapore Singapore Airlines Full time

Job Description

The successful candidate will be part of the SIN Sales department, under SIA's Sales & Marketing Division.

Key Responsibilities:

Supervising the Ticketing Time Limit (TTL) for booking and ensuring all passenger names are in the booking. Ensuring timely ticketing for group bookings prior to the deadline Managing internal ticketing processes, facilitating communication among travel agents, Agency Sales Account Managers, and Ticket Office personnel Addressing booking service inquiries, such as meal requests, name constraints, passenger substitutions, updating infant details, KrisFlyer membership numbers, and passport information Identifying and rejecting duplicate group bookings, providing external comments detailing flight information, itinerary, confirmed fare, and group size Generating bookings for confirmed groups at seasonal or approved special fares within the Agency Group Management (AGM) system Notifying travel agents of increased fares and facilitating renegotiation Updating deposit amounts and seat numbers in Agency Group Management (AGM) upon receiving agents’ deposit forms or contracts Monitoring deposit deadlines using the PODS daily report and sending email reminders to agents before the deadline.  Handling inquiries on the Group Desk phone line Performing any other assigned duties

Requirements

A diploma in any discipline Prior experience in ticketing system (ARD) will be an advantage Customer-focused and results-focused Good communication and interpersonal skills

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