FX Ecommerce Client Service Associate
Found in: Talent SG C2 - 1 week ago
Welcome to JPMorgan Chase. Are you looking for an opportunity to provide excellent client service? You have found the right team.
The Fixed Income, Currencies and Commodities (FICC) eCommerce Client Service (eCS) team is responsible for the 24 / 5.5 pre-execution operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms. Our external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service.
As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.
Job responsibilities
Be responsible for timely and accurate enablements of clients and users onto e-Trading platforms (internal and vendor) Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business Generate data and information to help aid business decisions and drive management resourcing Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client Liaise internally to resolve client system access and connectivity issuesRequired qualifications, capabilities, and skills
Bachelor’s Degree in Finance, Economics or other related disciplines Minimum 3 years of working experience in Sales Middle Office or Client Services Native speaker in Japanese to provide support to the Japanese Market Proactive and willing to drive new initiatives and changes Good analytical skills, due diligence and attention to detail Excellent interpersonal skills, good attitude, and strong communication / presentation skills Able to multi-task and work in a very fast-paced environmentPreferred qualifications, capabilities, and skills
Familiarity with eCommerce space is preferred Mandarin fluency would be advantageous as to support clients from Chinese Market-
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