Manager / Senior Manager, Client Services
4 weeks ago
Position
We are looking for a Client Services Manager to champion the multi-country teams to achieve the highest level of Client experience and commercial success. He/she is responsible for activities that have a direct impact on Client satisfaction, sales and productivity.
Duties and Responsibilities
Management of Regional Client Services Centre (CSC)
Oversee the daily operation of the Client Services Centre. Drive the business with the Regional (Zone Headquarters) team that serves various South Asia countries, as well as provide best practices to Client Services Centers based locally. Monitor daily and monthly service KPI achievements and ensure that necessary remedial actions are carried out promptly. Evaluate CSC performance to ensure that the highest level of customer service is always delivered. Strategic planning and review to develop scope of services ( extension to new countries/ new languages, mail order etc.) Work closely with other business functions ( eCommerce, Retail, Merchandising, Comms, IS&T, HR, Training,) for a smooth running of CSC operation and seamless experience to the Client. Partner and support the retail network by providing value added services to achieve business targets. Propose and provide commercial and qualitative actions to Management regarding CSC activities. Ensure that all complaints are handled professionally and in a timely manner by working closely with retail network and / or relevant countries/departments. Evaluate complaint cases and Client feedback regularly, including the handling method and duration, to further improve processes and provide necessary feedback to related departments. Ensure all complaint information is properly documented for follow up and traceability.Team Management and Development
Develop managers to ensure their teams deliver the outstanding client experience to every client. Support the with consistent coaching, identify their development and training needs to tailor individual action plans. Identify, recruit and develop talents, secure succession plans. Translate strategic and business goals into concrete and individual actions and objectives. Set achievable yet challenging team and individual targets for the team; assess, monitor and manage performance to ensure these goals are achieved. Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.Client and Business Development
Lead and develop the business of the CSC, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders. Build a loyal Clientele, leveraging all clienteling tools. Establish a Client-centric mindset to ensure the highest level of client experience. Be aware of competitive landscape and market trends. Understand the Omni-channel client experience across different client touchpoints and design client engagement activities around it.Role Model on Selling
Lead by example, understand the Client’s needs, identify potential areas of improvement and cultivate a feel for the market trends. Provide consistent and qualitative feedback, coach the team on the spot and coach your Managers into coaching their own teams.Financial Control
Responsible of sales, budgeting and expense management.
Profile
Qualification / Skills
Diploma or Degree holder in related disciplines. Over 5 years' in a client experience role, preferably within the luxury retail industry. Previous experience in a call center or client servicing role. Experience in exceptional team management, able to motivate and coach team members. Excellent planning, organization skills with a drive to meet tight deadlines and budgets. Highly motivated, entrepreneurial & ability to adapt well in a dynamic business culture. Good command of English, both verbal and written, knowing Mandarin would be a plus.-
HR Manager
3 weeks ago
Singapur, Singapore a Snaphunt Client Full timeOur client is a new-era VTuber project with a mission to create a sustainable platform where everyone can live as they want to be. We aim to unlock the potential of humanity through the avatar technology.The RoleIn this role, you will be working closely with our co-founders and will drive all aspects of people and organization-related initiatives to succeed...
-
Client Services Manager
3 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionClient Service Manager DescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big but also...
-
Client Services Manager
4 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeClient Service Manager DescriptionYou will be joining one of our client, one of the fastest-growing Enterprise SaaS companies, and experience a true start-up culture with the freedom to experiment and innovate. They believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big but also give them the...
-
Senior Client Growth Manager
2 weeks ago
Singapur, Singapore Entravision Full timeResponsibilities : Client Retention & Growth: Build and manage strategic partnerships within your portfolio. Partner with internal support teams (Adops, Product, Data, Creative, Finance, Marketing etc) to ensure maximum levels of client-facing service. Identify customer needs and preferences to propose and develop new product features that align with...
-
Manager, Client Services
1 week ago
Singapur, Singapore HSBC Full timeSome careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Asset...
-
Project Manager, Client Service
2 weeks ago
Singapur, Singapore Guidepoint Full time: The Client Service Team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. As a Project Manager on...
-
Freelance Client Service Manager
3 weeks ago
Singapur, Singapore Klick Full timeFreelance Client Service Manager Singapore, SingaporeFreelance – Client Services Freelancers /Freelance /Hybrid About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after...
-
Senior Associate/Manager, Client Engagement
4 weeks ago
Singapur, Singapore GovTech Singapore Full time[What the role is] About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global center for business, innovation and talent. We undertake investment promotion and industry development, and work with international...
-
Senior Associate/Manager, Client Engagement
1 week ago
Singapur, Singapore Careers@Gov Full time[What the role is] About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global center for business, innovation and talent. We undertake investment promotion and industry development, and work with international businesses,...
-
Senior Associate/Manager, Client Engagement
3 days ago
Singapur, Singapore Careers@Gov Full time[What the role is] About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global center for business, innovation and talent. We undertake investment promotion and industry development, and work with international businesses,...
-
Director - Client Services
3 weeks ago
Singapur, Singapore Amicorp BPO Full timeThe role holder leads the client relationship through a team of (Senior) Account Managers and Legal Assistants to deliver pro-active, exceptional service to client companies. The role holder is accountable to generate revenue based on value-charging by coordinating legal, administrative and corporate activities for companies. The role holder also promotes...
-
Manager/ Senior Manager
4 weeks ago
Singapur, Singapore Sia Partners Full timeJob description As a Manager/ Senior Manager, you will be responsible for… Leading the delivery of projects across Banking and/or Financial Services topics, potentially working across several clients in the Singapore and, if required, support overseas engagements; Supporting business development activities, working with Managers, Senior...
-
Client Technology Manager
4 weeks ago
Singapur, Singapore ECI Full timeECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
-
Singapur, Singapore United Overseas Bank Full timeSenior Officer, Relationship Officer, Client Management Services Posting Date: 21-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories...
-
Manager/ Senior Manager
2 weeks ago
Singapur, Singapore Sia Partners Full timeJob DescriptionAs a Manager/ Senior Manager, you will be responsible for…Leading the delivery of projects across Banking and/or Financial Services topics, potentially working across several clients in the Singapore and, if required, support overseas engagements;Supporting business development activities, working with Managers, Senior Managers and Directors...
-
Executive, Client Services
3 weeks ago
Singapur, Singapore Kingsmen Full timeExecutive, Client Services account servicing Singapore (HQ) Permanent Reporting to the Senior Manager, this position will sit in Singapore and adopts an account servicing role by maintaining client relations and running operations. A Day in the Life Assists project team in implementing events/projects on site Communicate with clients from...
-
Client Services Project Manager
4 weeks ago
Singapur, Singapore Thermo Fisher Scientific Full time: Study Co-ordination Manages and co-ordinates all technical and service aspects of a project; ranging from discussion with clients/Global Project Manager on the development of the project specifications, documentation aspect of setting up project and management of all project related activities through to project completion. Coordination and...
-
Account Executive
4 weeks ago
Singapur, Singapore a Snaphunt Client Full timeOur client is on a mission to revolutionize IT by making it simple, effortless, & lightning-fast for businesses everywhere. Whether you're remote, onsite, or hybrid, they provide real-time issue resolution, security at the device, app and network levels, employee onboarding/offboarding, and IT management solutions.The RoleOur client is currently looking to...
-
Director Client Relationship Management
3 weeks ago
Singapur, Singapore SS&C Technologies Holdings Full timeJob Description Develops and maintains exceptional client relationships.Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.Ensures quality service and operational performance within the...
-
Senior Client Service Executive
3 weeks ago
Singapur, Singapore CHUBB Full timeOverall Key Position Objective The Multinational Account Executive (AE) acts as a specialist resource supporting Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. The AE works within clear guidelines, with instruction on procedures, work flow and format, use some discretion in clear cut situations however...