Head of Application Support

2 months ago

Singapur, Singapore The Edge Partnership Full time

Key responsibilities

Lead a team of application developers, analysts, and support staff, providing guidance, support, and mentorship. Develop and implement application strategies to support the company’s business objectives. Manage the entire life cycle of application development and support projects, including requirements gathering, design, development, testing, deployment, and maintenance. Oversee incident, problem, and change management, and ensure production readiness for applications, driving simplification, automation, and end-to-end capacity and performance management. Monitor and manage application performance, availability, and security, addressing issues promptly. Collaborate with stakeholders to define project scopes, goals, and deliverables, ensuring alignment with business requirements. Stay current with industry trends and best practices in application development and management, driving continuous improvement within the team. Develop and maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration. Manage vendor relationships, including contract negotiation, performance evaluation, and issue resolution. Prepare and manage the application services budget, ensuring proper resource allocation and cost control. Provide regular updates and reports to senior management on the performance and progress of application development projects.

Role requirements

Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Solid understanding of application development methodologies, frameworks, and best practices. Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong problem-solving and analytical abilities, with the capacity to quickly identify and resolve complex technical issues. Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. Strong decision-making skills, with the ability to make informed choices in a fast-paced and dynamic environment. Proficiency in application development languages and technologies, especially .NET. Knowledge of database management systems and SQL. Familiarity with application development tools and frameworks, such as Agile/Scrum and SDLC. Strong customer service orientation, with the ability to build and maintain positive relationships with internal and external stakeholders. Bachelor’s degree in computer science, information technology, or a related field. ITIL certification is a plus. Minimum of 5 years of experience in application development, with at least 5 years in a managerial or leadership role. Experience in the financial industry, with a strong understanding of various business processes within securities and futures brokering.

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