Application Support Manager

2 weeks ago

Singapur, Singapore United Overseas Bank Full time

About the Role

We are seeking a highly skilled and experienced Application Support Manager to join our Group Technology and Operations team. As a key member of our team, you will be responsible for providing Level 2 support on user queries and production issues, ensuring system availability and meeting incident closure KPIs.

Key Responsibilities

  • Investigate production issues, respond based on production defect severity SLAs
  • Manage and respond to users on a timely manner
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Ensure system availability as per respective agreed SLA
  • Perform annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Ensure application incident & task documentation is properly updated for each production release

Requirements

  • Minimum 5 years of experience working in Banking IT industry support
  • Strong team player. Flexible and being able to manage time effectively
  • Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
  • Strong & assertive communicator in speaking & writing
  • Good to have experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment
  • Understanding of ITIL methodology will be an added advantage

Essential Technical Skills

  • Hands-On experience in writing / debugging scripts, code, database queries
  • Knowledge of SQL and relational databases – traditional RDMS, such as Oracle
  • Strong understanding of Unix, Linux and Windows
  • Support experience in IBM products such as Datacap, Business Automation Workflow
  • Support experience in Unified Communication systems like Avaya, Auto Dialer etc.
  • Software Engineering & Change Management
  • Solid understanding of resiliency and redundancy designs
  • Excellent problem solving skills in a distributed, multi technology ecosystem
  • Interfaces and Messaging systems

About Us

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years, and we have been guided by our values – Honorable, Enterprising, United and Committed.

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