Application Support Manager
1 month ago
About the Role:
We are seeking an experienced Application Support Manager to join our team at IHiS. As a key member of our IT operations team, you will be responsible for providing level 2 application support, liaising with level 1 and level 3 support teams to resolve reported issues and incidents.
Key Responsibilities:
- Provide level 2 application support, including troubleshooting and resolving technical issues.
- Liaise with level 1 and level 3 support teams to ensure timely resolution of reported issues and incidents.
- Work with level 3 support teams to fulfill service requests and change requests.
- Document and track incidents, service requests, and change requests.
- Coordinate regular system maintenance and upgrade activities.
- Conduct user requirement analysis for application enhancements.
- Support the team in defining project requirements, tracking, and documentation.
Requirements:
- At least 5-8 years' experience in IT industry, inclusive of 2+ years' experience in application support and operations.
- Good understanding of IT technologies, methodologies, and processes.
- Experience in supporting web applications and application integrations.
- Good track record in managing business users and working with support teams.
- Strong analytical skills and ability to work independently.
About IHiS:
IHiS is a leading provider of healthcare IT solutions. We are committed to delivering high-quality services to our clients and partners.
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