Application Support Manager

6 days ago


Singapur, Singapore IHiS Full time
Job Title: Application Support Manager

About the Role:

We are seeking an experienced Application Support Manager to join our team at IHiS. As a key member of our IT operations team, you will be responsible for providing level 2 application support, liaising with level 1 and level 3 support teams to resolve reported issues and incidents.

Key Responsibilities:

  • Provide level 2 application support, including troubleshooting and resolving technical issues.
  • Liaise with level 1 and level 3 support teams to ensure timely resolution of reported issues and incidents.
  • Work with level 3 support teams to fulfill service requests and change requests.
  • Document and track incidents, service requests, and change requests.
  • Coordinate regular system maintenance and upgrade activities.
  • Conduct user requirement analysis for application enhancements.
  • Support the team in defining project requirements, tracking, and documentation.

Requirements:

  • At least 5-8 years' experience in IT industry, inclusive of 2+ years' experience in application support and operations.
  • Good understanding of IT technologies, methodologies, and processes.
  • Experience in supporting web applications and application integrations.
  • Good track record in managing business users and working with support teams.
  • Strong analytical skills and ability to work independently.

About IHiS:

IHiS is a leading provider of healthcare IT solutions. We are committed to delivering high-quality services to our clients and partners.



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