![Ascott International Management Pte Ltd](https://media.trabajo.org/img/noimg.jpg)
Intern, Guest Service
3 weeks ago
Job Description
Manage front office operations
- Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures
- Coordinate daily front office activities to ensure operational efficiency
- Plan resources and allocate work assignments to team members
- Maintain accurate room status information
- Handle irregularities related to the delivery of front office service
- Supervise upselling procedures to maximise room revenue
- Assist in the check-ins and check-outs of VIP guests and large groups
- Supervise switchboard services and related call services
Drive service and operational excellence
-Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
- Provide information and recommendations to guests on property's amenities, services and tourism-related activities
- Resolve guests' concerns and feedback to ensure guest satisfaction
- Build rapport with guests to enhance service experience
- Monitor guest satisfaction levels and feedback for service improvement
- Propose improvements to enhance operational efficiency and guest experience
- Implement innovation, improvement and sustainability plans for continuous improvement
- Act as a role model for service excellence to drive service culture
Manage operational risks
- Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions
- Manage and scan crowd to identify and analyse signs of potential security threat for appropriate follow-up
- Execute response and recovery actions during emergency situations
- Implement loss and risk prevention policies and procedures
Manage human resources, finance and report management
- Verify and analyse operations reports and guest statistics for management updates
- Identify training needs and implement training plans to enhance team capabilities
- Provide coaching and feedback to improve team performance
- Monitor team performance and provide feedback for improvement
-
Intern, Guest Service
2 weeks ago
Singapur, Singapore Ascott International Management Pte Ltd Full timeJob Description Manage front office operations Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures Coordinate daily front office activities to ensure operational efficiency Plan resources and allocate work assignments to team members Maintain accurate room status information Handle irregularities...
-
Intern, Guest Services
5 days ago
Singapur, Singapore Kuok Group Full timeThis position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.Reporting to the Duty Manager, you will support in the daily Guest Services operations in our Serviced Apartment. You will create a pleasant and memorable environment for the residents, increasing residents' satisfaction and provide a sense of home away from home....
-
Guest Services Officer
3 weeks ago
Singapur, Singapore SHANGRI-LA HOTEL LIMITED Full timeAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We're obsessed with customer experience, and we're looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled guests' requests...
-
Guest Services Manager
2 weeks ago
Singapur, Singapore Marriott International Full timeJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and...
-
Guest Services Officer
1 month ago
Singapur, Singapore HOI HUP NOVENA PTE. LTD. Full timeRoles & ResponsibilitiesJOB SUMMARYDUTIES AND RESPONSIBILITIES· Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures· Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or...
-
Guest Services Officer
4 weeks ago
Singapur, Singapore Marriott International Full timeJOB SUMMARY DUTIES AND RESPONSIBILITIES Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups Work...
-
Guest Service Agent
2 weeks ago
Singapur, Singapore Marina Bay Sands Full timeSummary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...
-
Executive, Guest Service
1 month ago
Singapur, Singapore Ascott International Management Pte Ltd Full timeJob Description Manage front office operations - Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures- Coordinate daily front office activities to ensure operational efficiency- Plan resources and allocate work assignments to team members- Maintain accurate room status information- Handle irregularities...
-
Executive, Guest Service
2 weeks ago
Singapur, Singapore Ascott International Management Pte Ltd Full timeJob Title: Front Office Operations ManagerCompany: (Company Name)Manage front office operationsSupervise team's delivery of guest services to ensure adherence to organisational standards and proceduresCoordinate daily front office activities to ensure operational efficiencyPlan resources and allocate work assignments to team membersMaintain accurate room...
-
Guest Services Executive
1 month ago
Singapur, Singapore Accor Full timeCompany Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...
-
Guest Services Supervisor
1 month ago
Singapur, Singapore Marina Bay Sands Full timeSummary of Job Responsibilities As a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management. Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence...
-
Guest Services Agent
2 weeks ago
Singapur, Singapore Marriott International Full timePOSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...
-
Guest Services Executive
2 weeks ago
Singapur, Singapore Hilton Full timeGuest Services Executive - Fitness & Wellness Club (Conrad Centennial Singapore)( Job Number: HOT0A9W1) Work Locations :Conrad Centennial SingaporeTwo Temasek BoulevardSingapore38982 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...
-
Guest Service Agent
1 month ago
Singapur, Singapore TOLEDO INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesWhat’s the job?Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all...
-
Guest Services Manager
2 weeks ago
Singapur, Singapore Mandarin Oriental Hotel Full timeGuest Services Manager Apply now Position: Guest Services Manager (Full time #538810) Property / Office: Mandarin Oriental, Singapore Location: Singapore Responsibilities: Attend to guest's requests and complaints Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests Coordinate with...
-
Guest Services Manager
1 month ago
Singapur, Singapore Mandarin Oriental Hotel Full timeGuest Services Manager Apply now Position: Guest Services Manager (Full time #538810) Property / Office: Mandarin Oriental, Singapore Location: Singapore Responsibilities: Attend to guest's requests and complaints Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests ...
-
Guest Service Officer
2 weeks ago
Singapur, Singapore Far East Organization Full timeResponsibilities In this role, you will play a crucial part in delivering top-notch guest service, ensuring room security, and fostering a friendly atmosphere. You'll team up with the Residence Manager to craft unforgettable guest experiences. Deliver friendly and efficient service, always striving to meet guests' needs. Answer all phone calls promptly,...
-
Guest Service Officer
2 weeks ago
Singapur, Singapore Far East Organization Full timeResponsibilities Work closely with the Residence Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests, and enquiries. Provide courteous and efficient service. Ensure that all telephone calls are handled promptly within three rings. Handle cashiering functions and adhere to the...
-
Guest Service Executive
2 weeks ago
Singapur, Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full timeRoles & ResponsibilitiesDescription:Location: Sentosa or Novena3 Rotating Shifts5 days work week (including Sat & Sun)Requirements:O-Level or equivalent.Willing to perform rotating shifts.Positive attitude with outgoing personality and good communication skills.Experience in hospitality and knowledge of Opera will be advantageous.Responsibilities:Work...
-
Guest Service Executive
1 month ago
Singapur, Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full timeRoles & ResponsibilitiesDescription:Location: Sentosa or Novena3 Rotating Shifts5 days work week (including Sat & Sun)Requirements: O-Level or equivalent. Willing to perform rotating shifts. Positive attitude with outgoing personality and good communication skills. Experience in hospitality and knowledge of Opera will be advantageous.Responsibilities: ...