![Ascott International Management Pte Ltd](https://media.trabajo.org/img/noimg.jpg)
Executive, Guest Service
1 month ago
Job Description
Manage front office operations - Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures- Coordinate daily front office activities to ensure operational efficiency- Plan resources and allocate work assignments to team members- Maintain accurate room status information- Handle irregularities related to the delivery of front office service- Supervise upselling procedures to maximise room revenue- Assist in the check-ins and check-outs of VIP guests and large groups- Supervise switchboard services and related call services Drive service and operational excellence -Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up- Provide information and recommendations to guests on property's amenities, services and tourism-related activities- Resolve guests' concerns and feedback to ensure guest satisfaction- Build rapport with guests to enhance service experience - Monitor guest satisfaction levels and feedback for service improvement- Propose improvements to enhance operational efficiency and guest experience- Implement innovation, improvement and sustainability plans for continuous improvement- Act as a role model for service excellence to drive service culture Manage operational risks- Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions- Manage and scan crowd to identify and analyse signs of potential security threat for appropriate follow-up- Execute response and recovery actions during emergency situations- Implement loss and risk prevention policies and procedures Manage human resources, finance and report management - Verify and analyse operations reports and guest statistics for management updates- Identify training needs and implement training plans to enhance team capabilities- Provide coaching and feedback to improve team performance- Monitor team performance and provide feedback for improvementBenefits
Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences- Strong advocate of staff volunteerism Wellness programmes
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