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Guest Services Executive
1 month ago
Guest Services Executive (Supervisor)
Apply now Position: Guest Services Executive (Supervisor) (Full time #538475)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore
Responsibilities
Greet and assist guests at the lobby. Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures. Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct. Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience. Address special guest preferences recorded in guest history profiles. Communicate and coordinate with Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues to ensure service consistency and guests’ satisfaction. Handle guests incoming and outgoing correspondence (facsimile, messages, mail, etc.). Communicate clearly and establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data. Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc). Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours. Advertised: 02 Mar 2024 Singapore Standard Time
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