Guest Service Agent

1 month ago

Singapur, Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

What’s the job?

Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.


Your day-to-dayFinancial Returns:
  • To assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes.
  • Handling Guest check-out and billing in an efficient, friendly and hassle-free manner.
People:
  • Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
  • Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Express Make Every Interaction Counts’ brand service behaviours.
  • Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the Duty Manager.
  • Contribute by participation in compliance with federal, state, and local laws and safety regulations.
Guest Experience:
  • Check Guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
  • Check Guests Out - Print and confirm details of payment and bill for guests upon check out
  • Answer any guests' inquiries practically and simply in adherence to brand standards.
  • Handle guests' complaints appropriately adhering to brand standards.
  • Handle cashiering, payment, and foreign currency exchange accurately.
  • Reliably handle all special needs and requests of guests and repeat visitors.
  • Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks, and license agreement mandates.
  • Retrieve and print Arrival/Departure Report, Backup Report, and Trace Report from Oasis PMS for daily room allocation.
  • Accurately Enter/Update Reservations
  • Handle Telephone inquiries efficiently and effectively
  • Perform in a self-sufficient way in line with business requirements
  • Great Room- Process Guest Food and Beverage Orders, Clear Tables (The Great Room)
  • Refresh Food and Beverage in The Great Room
  • Meeting room- Set up Meeting Room, Make Tea and Coffee
  • Organize Guest Areas and Pick up debris throughout Public Areas
  • Updating constantly on local knowledge to improve the guest experience.
  • Responsible for IHG Rewards Club Enrolments & Recognition
  • Finance/Admin (Petty Cash Processing, Purchasing, Billing)

Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.


What we need from you
  • Minimum high school/secondary education/diploma preferred.
  • Positive attitude, pleasant personality, and good communication skills.
  • Hotel operations and/or service experience is preferred.
  • Basic computer literacy is required.

Tell employers what skills you have

Front Office
Rooms Division
Currency
Quality Assurance
Purchasing
Adaptability
Authorization
Good Communication Skills
Transportation
Revenue Growth
Cashiering
Computer Literacy
Hospitality

  • Guest Service Agent

    2 weeks ago

    Singapur, Singapore Marina Bay Sands Full time

    Summary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...

  • Guest Service Agent

    3 months ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE As a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories. The role will require you to...

  • Minibar Guest Service Agent

    2 weeks ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Overview Join us in our pre-opening team. Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. Summary of Job Responsibilities As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully...

  • Minibar Guest Service Agent

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Overview Join us in our pre-opening team. Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests. Summary of Job Responsibilities As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are...

  • Guest Service Agent

    2 weeks ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Greet and direct guests and visitors entering the Digital Light Canvas. Ensures that the Digital Light Canvas is kept clean and well-maintained. Interact with and answer guests' and visitors' questions to provide for a service-minded experience on the Digital Light Canvas. Be able to lead tours and be conversant during the tours about local...

  • Guest Service Agent

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    Summary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...

  • Guest Service Agent

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    Job Responsibilities Perform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done. Response to guest requests and be able...

  • Guest Services Executive

    1 month ago

    Singapur, Singapore Accor Full time

    Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

  • Guest Services Agent

    2 weeks ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...

  • Guest Service Agent

    2 weeks ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands Attend to shoppers' enquiries and feedback for customer experience improvement Perform Mall Marketing redemptions and any other duties assigned Attend to Luxury Shoppers (VIP Service training will be provided) Enjoy fun and be a proud ambassador of The Shoppes...

  • Guest Relations Agent

    2 weeks ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Responsible for providing day-to-day services for the Concierge and Bell operations. Ensuring guest satisfaction and comfort, as well as upkeep of the desk area. The Concierge must ensure all Bell associates work ethically and with integrity, aligning with Hotel's standards and Brand Standards. JOB DUTIES AND RESPONSIBILITIES Supervise and...

  • Guest Service Agent

    6 days ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...

  • Guest Service Agent

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    Summary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...

  • Front Office

    1 month ago

    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions,...

  • Raffles Service Agent

    2 weeks ago

    Singapur, Singapore Accor Full time

    Job Description The Raffles Service Agent delivers friendly and professional service that meets guest's reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining...

  • Guest Service Agent

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Sort Team Members uniforms and place them on conveyor belt system for them to retrieve. Ensure that uniforms are organized correctly and neatly at designated areas. Maintain cleanliness and adequacy of uniform inventory. Assist at the Wardrobe Counter and attend to any queries or request from Team Members/guest. Provide prompt response to...

  • Guest Relations Agent

    1 month ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in...

  • Guest Service Agent – Ticketing

    2 weeks ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Summary of Job Responsibilities This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This includes ticket sales for ArtScience Museum, performances at Sands Theatre, and other ad hoc events. ...

  • Raffles Service Agent

    1 month ago

    Singapur, Singapore Accor Full time

    Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining...

  • Raffles Service Agent

    4 weeks ago

    Singapur, Singapore RAFFLES Full time

    Job DescriptionThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Professional ServiceEnsures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room...