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Guest Service Agent

3 months ago

Singapur, Singapore Marina Bay Sands Full time

JOB SCOPE

Greet and direct guests and visitors entering the Digital Light Canvas. Ensures that the Digital Light Canvas is kept clean and well-maintained. Interact with and answer guests' and visitors' questions to provide for a service-minded experience on the Digital Light Canvas. Be able to lead tours and be conversant during the tours about local points of interest and attractions. Be conversant with all facets of Digital Light Canvas operations including fire safety and emergency related procedures. Monitor activities on the Digital Light Canvas and reports any suspicious characters, items or/and activities to the Security Department. Adhere to departmental and organizational benchmarking standards. Attend training sessions as and when scheduled. Attend scheduled departmental meetings and daily briefings as required. Contribute ideas to improving the operations of the Digital Light Canvas. Perform any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

Minimum GCE O Level. Certificate in Hospitality Operations from a recognized institution is preferred. Prior experience in the same capacity is an advantage. Excellent guest relations and communication skills. Very conversant in English. Candidates must have a fair command of spoken and written English. Pays attention to details and have strong customer service skills. A team player who is organized and is able to work with minimum supervision. Well-groomed and professional disposition. Able to speak in front of groups.