Director - Corporate Applications Support
4 weeks ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are seeking a Director - Corporate Applications Support to lead our team in managing and supporting all enterprise applications. The ideal candidate will be responsible for ensuring seamless, efficient, and effective Level 1, Level 2, and Level 3 support. This role demands a balance of technical expertise, leadership skills, and a strong understanding of business processes.
Key responsibilities:
Leadership and Team Management: Lead and develop a high-performing support team for corporate applications.Foster a culture of continuous improvement, efficiency, and customer service.Collaborate with IT and business leaders to align support services with business goals. Application Support: Oversee the support of all enterprise applications across the organization.Ensure effective handling of L1/L2/L3 support queries and issues.Implement best practices for incident management, problem resolution, and service requests. Stakeholder Engagement: Work closely with business units to understand their needs and ensure the support team meets their requirements.Communicate effectively with stakeholders about application performance, issues, and resolutions. Process Improvement & Strategy: Develop and maintain policies and procedures for application support.Drive the adoption of new technologies and processes to enhance application support capabilities.Monitor application support metrics and implement strategies for improvement. Budget and Resource Management: Manage budget for the corporate applications support team.Oversee the allocation of resources, including staffing, tools, and technology.Requirements:
Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience. Self-motivated individual that possesses excellent time management and organizational skills. Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships. Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.Qualifications:
Bachelor's or Master's degree in Computer Science, Information Technology, or related field. Minimum of 10 years of experience in IT application support or related field, with at least 5 years in a managerial role. Proven experience in supporting enterprise applications and leading support teams. Strong knowledge of ITIL framework and experience in managing service delivery. Excellent leadership, communication, and interpersonal skills. Ability to work collaboratively with IT and business stakeholders.-
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