Customer Success Manager
5 months ago
Title: Customer Success Manager
Job ID: Location:ST Engineering Jurong East Bui, SG
Description:We are seeking a Customer Sucess Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.
Responsibilities
Participate in project or Maintenance Systems’ meetings and propose improvements if necessary Evaluate potential problems and technical hitches and work with engineer for solutions Supervise current projects / Maintenance Systems and coordinate all team members to keep workflow on track Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored (System extension, Tech-Refresh and obsolescence replacement). Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and compliance Liaise externally with the rest of Service Partners and contractors to facilitate the project/Maintenance Systems’ fulfilment Generate and analyse Monthly Report and present to end customers Involve in System transition from Project to Maintenance phase Ensure an appropriate and efficient hand-over from Delivery Day 1 to the Maintenance teams Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA Manage project funding to ensure sufficient funding throughout project periodRequirements
Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations. At least 2 years of experience in team management Have at least 4 years of experience in IT related Fields Experience in project funding management will be advantage. Singaporeans onlyWork location: Jurong East
-
Customer Success Manager
4 months ago
Singapur, Singapore Cornerstone OnDemand Full timeWe're looking for a Customer Success Manager This role is Remote, Singapore The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process...
-
Customer Success Manager
1 month ago
Singapur, Singapore SensorFlow Full timeJob Title: Customer Success ManagerAt SensorFlow, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction with our services, and identifying opportunities for growth and...
-
Customer Success Manager
1 month ago
Singapur, Singapore Zendesk Full timeJob DescriptionWe are seeking a highly motivated and driven individual to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our Zendesk software, and driving business growth.As a Customer Success...
-
Customer Success Manager
1 month ago
Singapur, Singapore MongoDB Full timeAbout the RoleMongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a key member of our Onboarding team, you will play a critical role in helping our customers achieve success with our products.Key ResponsibilitiesLead and manage a team of Onboarding Customer Success...
-
Customer Success Manager
1 month ago
Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full timeThe Customer Success Manager is responsible for ensuring customers achieve their business objectives through the effective use of Red Hat products and platforms. This role involves working closely with customers to understand their technical and business priorities, and developing success plans to address these needs.Key Responsibilities:Develop and execute...
-
Customer Success Manager
1 month ago
Singapur, Singapore Cornerstone OnDemand Full timeCustomer Success ManagerThis role is a key part of our team at Cornerstone OnDemand, where we're looking for a talented individual to support our clients' adoption and continued satisfaction with our Talent Management solution. The Customer Success Manager will be responsible for introducing clients to our solution near the end of the implementation process...
-
Customer Success Manager
2 months ago
Singapur, Singapore OpenAI Full timeAbout the team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an...
-
Customer Success Manager
2 months ago
Singapur, Singapore SensorFlow Full timeJob Description SensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational productivity through actionable...
-
Customer Success Manager
2 weeks ago
Singapur, Singapore Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.Our roots lie deep in...
-
Customer Success Manager
6 months ago
Singapur, Singapore Zendesk Full timeJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Manager
4 months ago
Singapur, Singapore Fitch Ratings Full timeAt Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...
-
Customer Success Manager
1 month ago
Singapur, Singapore ST Engineering Full timeJob Title: Customer Success ManagerAt ST Engineering, we are seeking a skilled Customer Success Manager to join our team. This role is responsible for managing a defined set of customers and ensuring their success with our products.Key Responsibilities:Participate in project meetings and propose improvements to ensure customer satisfaction.Evaluate potential...
-
Customer Success Manager
1 month ago
Singapur, Singapore Teradata Full timeCustomer Success Manager Location: Singapore Requisition Number: 218088 External Description:What You'll Do You will own the account strategy for engagement, adoption, and success planning to drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...
-
Customer Success Manager
6 months ago
Singapur, Singapore Teradata Full timeCustomer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...
-
Customer Success Manager
6 months ago
Singapur, Singapore Autodesk Full timePosition Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...
-
Customer Success Manager
1 month ago
Singapur, Singapore Onfido PTE LTD (SG) Full timeJob Title: Customer Success ManagerAbout the Role:We are seeking a dynamic Customer Success Manager to nurture, grow, and retain our accounts across the Southeast Asian market. As a key member of our team, you will proactively manage a portfolio of accounts throughout the Onfido customer lifecycle, building and maintaining strong relationships with senior...
-
Manager, Customer Success
3 months ago
Singapur, Singapore MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Customer Success Manager
2 months ago
Singapur, Singapore Onfido PTE LTD (SG) Full timeThe Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...
-
Customer Success Manager, APAC
1 month ago
Singapur, Singapore ComplyAdvantage Full timeAs a key member of our APAC team, you will be responsible for driving customer success and leading our team of Customer Success Managers. Your primary focus will be on nurturing relationships with our key customers, providing them with exceptional service, and ensuring they achieve the best results from using ComplyAdvantage.About the Role:You will be...
-
Customer Success Management Associate
1 month ago
Singapur, Singapore The Pique Lab Full timeUnlock the Secrets of Customer SuccessWe're on the hunt for a highly skilled Customer Success Management Associate to join our team at The Pique Lab. As a key player in our Customer Care team, you'll be responsible for delivering exceptional customer experiences and driving business growth.As a Customer Success Management Associate, you'll be the face of our...