Customer Success Manager

5 months ago


Singapur, Singapore ST Engineering Full time

Title: Customer Success Manager

Job ID: Location:

ST Engineering Jurong East Bui, SG

Description:

We are seeking a Customer Sucess Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.

Responsibilities

Participate in project or Maintenance Systems’ meetings and propose improvements if necessary Evaluate potential problems and technical hitches and work with engineer for solutions Supervise current projects / Maintenance Systems and coordinate all team members to keep workflow on track Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored (System extension, Tech-Refresh and obsolescence replacement). Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and compliance Liaise externally with the rest of Service Partners and contractors to facilitate the project/Maintenance Systems’ fulfilment Generate and analyse Monthly Report and present to end customers Involve in System transition from Project to Maintenance phase Ensure an appropriate and efficient hand-over from Delivery Day 1 to the Maintenance teams Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA Manage project funding to ensure sufficient funding throughout project period

Requirements

Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations. At least 2 years of experience in team management Have at least 4 years of experience in IT related Fields Experience in project funding management will be advantage. Singaporeans only

Work location: Jurong East



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