Account Support Executive
3 months ago
About the Role
Work with cross-functional stakeholders to finalize subscription contracts. Be point of contact for our customers in SEA and ANZ on matters relating to the contract terms for both new sales and renewals. You are responsible for execution of the contracting and renewal processes within your assigned territory
Responsibilities
Being the point of contact for sales for proposal creationsand pricing simulations for new sale and renewals. Being the point of contact for your customers in everything related their contracts and renewals Working with our customers to validate purchase history, usage statistics and identify opportunities to maximize the value of their subscription Leading discussions and coordinate efforts with cross-functional teams to construct complex and compliant contracts for our largest Coordinating with processing team in Chennai to ensure deals are processed accurately and in a timely manner Establishing an in-depth understanding of our business models, contracting terms and our products, and execute processing in CRM when required Working in close collaboration with sales teams to build plans to achieve our renewal target Supporting projects aimed at increasing our process efficiency or to enhance our customers’ experience with us
Requirements
needs and fulfill on them in a proactive Have good organizational abilities and analytical skills Have experienced with Microsoft Office productivity suite, especially Excel
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
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