Business Support Officer

2 months ago

Singapur, Singapore Biospringer Full time
Job Description

  • Manage Customer Requests:

  First point of contact for customers regarding Sales Support requests:

    • Handle information, documentation, questionnaires, enter CRM cases regulatory/quality requests and follow up including reminders.
    • Handle incoming communication (telephone calls, mails, requests, …), forward messages to the right people according to priorities, secure follow-up and check deadlines.
    • Interact with internal functions at local and HQ level to ensure required support.
    • Handle all sample requests and follow-up.
    • Coordinate and follow-up all customer complaints to ensure resolution and closure in best delay- I-CCR tool.
  • Provide Administrative Support
    • Screen, prioritize and retrieve relevant information to support the Sales team.
    • Manage Sales Contract, Document Signatures (DSM side), contract storage and annual contract pricing quotation creation when required.
    • Local Microsoft Office Teams Folder maintenance (where needed).
    • Contribute to projects implementation including regional ones.
    • Attending internal meetings (when required).
    • Co-ordinate rebate approval (when required).
    • Review and analyze forecast.
    • Support in CRM use and data hygiene.
  • System Support
    • Support new Accounts setup and maintenance in SAP via QUADS
    • Support and onboarding customers to DSM Customer Portal.
    • IBP forecast
    • Sales data in NWP/Power BI
  • Take initiative in manager’s absence

Qualifications

  • At least 5 years’ experience in Support functions with Customer interactions in business context (Multinational company structures will be a plus).
  • Excellent skills in MS Office (Word, Excel, PowerPoint, Teams and Outlook).
  • ERP and CRM database experience (SAP / Dynamics 365 CRM will be a plus).
  • Open to learn and use new systems and tools.


Additional Information

  • Financial sales analysis experience would be a plus.
  • Fluent in English (additional languages are a plus).
  • Excellent interpersonal skills: ability to interact with sites/dept’s/functions at any level.
  • Excellent communication skills both written and verbal
  • Highly customer oriented.
  • Team-work attitude.
  • Flexible, open minded, polite, diplomatic.
  • Skill in administrative/secretarial activities.
  • Have a “can do” attitude.

  • Sales and Production Support

    7 months ago

    Singapur, Singapore Worldwide Business Research Full time

    DESCRIPTION Since WBR Singapore began, we’ve aspired to deliver the highest quality business conferences to customers across Asia. Over time, our passion for sales, event production and brand development has set us apart and helped us thrive, and we’re excited for what’s next. We’re seeking to hire a Sales and Production Assistant to support...

  • Office IT

    7 months ago

    Singapur, Singapore Lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...

  • Associate Manager, Strategic Business Planning

    6 months ago

    Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

    What does the role look like?  Oversight of all reporting, forecasting and planning, analysing financials data across the services & solutions portfolio and ensuring accurate and timely financial information is provided. Provide monthly, quarterly and ad hoc reporting and variance analyses across services & solutions portfolio. Guide the finance...

  • Manager/Senior Officer, Business Support Admin, Group Retail

    7 months ago

    Singapur, Singapore United Overseas Bank Full time

    Manager/Senior Officer, Business Support Admin, Group Retail Posting Date: 04-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

  • Sales Support Officer

    3 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionMon to Fri 8.30am - 6pm Job Description• Respond to customer inquiries via phone, email, and other communication channels.• Prepare and process quotes, and other sales-related paperwork. (Airfreight /Seafreight / Logistic / CBT).• Preparing reports on a weekly/or monthly basis.• Trouble Shooting (Damage Cargo, Billing Issues, etc.)...

  • Business Support Associate

    1 month ago

    Singapur, Singapore Avaloq Full time

    Business Support Associate - Singapore  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • Senior Technical Consultant, Business Value Consulting

    7 months ago

    Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

    We are currently recruiting for Senior Business Analyst for our client engagements who will be working with the clients’ business stakeholders to identify value of their processes, assess automation opportunities, document and optimize the business processes of the clients’ departments. Responsibilities also include creation of the functional...

  • Officer, Business and Innovation

    7 months ago

    Singapur, Singapore Marina Bay Sands Full time

    Job Responsibilities To research and implement possible new commercial and innovative opportunities and upgrades to enhance guest experience at the Attractions. To support Manager of Business and Innovation, to identify and implement new and/or innovative commercial opportunities and avenues for revenue generation. To work with the Attraction...

  • Business Support Executive

    8 months ago

    Singapur, Singapore Singlife Full time

    To provide business and administrative support to the Business Development team on various clients onboarding, offboarding and engagement matters.  Key Responsibilities •Work close with the BDMs to determine and develop support services and procedures that effectively support SFA’s sales force•Respond in a timely manner to sales force enquiries etc....

  • Business Manager to CEO – Management Office

    7 months ago

    Singapur, Singapore Huatai Securities Full time

    Business Manager to CEO – Management OfficeJob responsibilities:Assist Singapore CEO in business management (including subsidiary preparation, report materials to Singapore Board of Directors and Huatai International).Assist Singapore CEO in managing regular work plans, KPI setting, and performance assessment of local business departments and middle and...

  • V.I.E - IT Application Support Officer

    7 months ago

    Singapur, Singapore ENGIE Full time

    About US (GEMS):ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation. ENGIE is a global reference in low-carbon energy and services with a leading energy management...

  • Business Relationship Support Specialist- Client Service Officer

    3 weeks ago

    Singapur, Singapore WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Business Relationship Support Specialist to join our growing Singapore office. Learn more about the career areas and lines of business at wellsfargojob.com.In this role, you will:Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.Primary...

  • Business Relationship Support Specialist- Client Service Officer

    1 month ago

    Singapur, Singapore WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Business Relationship Support Specialist to join our growing Singapore office. Learn more about the career areas and lines of business at wellsfargojob.com.In this role, you will:Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.Primary...

  • Business Relationship Support Specialist- Client Service Officer

    3 months ago

    Singapur, Singapore WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Business Relationship Support Specialist to join our growing Singapore office. Learn more about the career areas and lines of business at wellsfargojob.com.In this role, you will:Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.Primary...

  • Credit Support Officer

    4 months ago

    Singapur, Singapore OCBC Bank Full time

    Credit Support Officer-(24000095) Description To oversee and ensure the System Maintenance Team adhere to set KPIs in accordance to set SLA/TAT. To oversee and ensure timely maintenance of system maintenance requests i.e., OD/Trade reduction, Change of Prime Rate / Interest (i.e., OD & TL) / Instalment / OD Excess Variance / Next Payment Due Date, AA...

  • Business Development Officer

    7 months ago

    Singapur, Singapore A*STAR Full time

    SIgN is looking for a Business Development Officer to support business development, manage relationships between SIgN and its key partners as well as support the institute?s overall Research and Innovation goals. Role & Responsibilities: Industry Engagement to identify and attract new strategic industry partners for collaborations and partnerships ...

  • Associate, IT Business Support/Project Management Office

    1 month ago

    Singapur, Singapore Société Générale Assurances Full time

    Associate, IT Business Support/Project Management Office (12 months contract) IT (Information Technology) Fixed term contract Singapore, Singapore (country) Reference 24000QBE Start date 2024/12/04 Publication date 2024/11/16 Responsibilities This is a 12-month fixed contract, working within the Global Technology Services (GTS) Chief...

  • Senior Officer, Fraud Support, Contact Centre

    7 months ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Fraud Support, Contact Centre Posting Date: 01-Jun-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • Manager, Business Support, Private Wealth

    7 months ago

    Singapur, Singapore United Overseas Bank Full time

    Manager, Business Support, Private Wealth Posting Date: 12-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Sales Representative

    7 months ago

    Singapur, Singapore Worldwide Business Research Full time

    Our company is searching for entry-level sales representatives to drive revenues for our world-class business conferences and sell-out live events. Worldwide Business Research ( WBR ) has over 120 annual events in operation, and we are looking to expand the attendee acquisition team to support new launches and repeat events. Door-to-door sales, retail...