V.I.E - IT Application Support Officer

7 months ago

Singapur, Singapore ENGIE Full time

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Context:

Within the GEMS Business Unit the Business Platform APAC&LNG is managing and developing the group’s trading activities for the APAC region as well as the LNG business worldwide.
In order to pursue its development, GEMS is developing and rolling out various transformation projects such as Algo Trading, Gemstone (Front to Accounting trading chain) using Orchestrade, eBusiness development …

Role:

GEMS APAC is looking for an IT APPLICATION SUPPORT Officer, to improve the reliability of the existing systems, and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Business trips to Europe may be required from time to time

As a member of the IT team in Singapore, the IT application support officer is also expected to contribute to the cohesion of the IT team.

Missions:

1. Production monitoring
o Monitor the global IT platform and execute the associated action when alerts are raised.
o Process (analyze, solve, document) incidents.
o Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
o Maintain monitoring systems and continuously share ideas to improve its effectiveness.
o Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
o Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
o Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

2.Support to users
o Process local user support requests (configurations, assistance,…)
o Collect regularly user feed-backs on system Run Quality and share it with development team

3. Transversal Aspects
o Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,…
o Self-organize continuous learning on the IS systems and landscape
o Manage the IT part of the Singapore Business Continuity Plan
o Share improvement ideas with Business Analyst

Education and professional background:

•University degree in IT Engineering or Mathematics.
•A first relevant experience in IT trading environment
•Basic experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Hard skills:

o Understanding of trading environment.
o First experience in live monitoring and application support of large IT systems
o Good technical knowledge on Windows environment
o SQL skill
o Good Scripting skills

Soft skills:

oInteractive behavior : Active Listening and communication skills.
oProblem solving : Issues perception, analyzing, practical thinking, creativity, innovation.
oPersonal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability.

Languages:

o Fluent in english is mandatory

If you meet these requirements, then you are the talent we are looking for. Do not waste time 

Apply by attaching your updated CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

  • Application Support Analyst

    5 months ago

    Singapur, Singapore Marex Spectron Full time

    The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team...

  • Engineer, Macro Application Support

    7 months ago

    Singapur, Singapore Balyasny Asset Management L.P. Full time

    OVERVIEW This position is primarily focused on the support of front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff including, Portfolio Managers, Traders, and Analysts to proactively discover and understand issues and potential workflow/system...

  • Engineer, Commodities Application Support

    7 months ago

    Singapur, Singapore Balyasny Asset Management L.P. Full time

    Balyasny is in a period of rapid technology transition. This exciting role within our Global Support group will provide you with the opportunity to support our Commodities front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff including Portfolio...

  • Manager, Application Support

    7 months ago

    Singapur, Singapore IHiS Full time

    Responsibilities: Provide level 2 application support, liaise with level 1 and level 3 support teams within IHIS and other organizations to resolve reported issues and incidents. Work with level 3 support teams to fulfill service requests and change requests. Document and track incidents, service requests, change requests and provide regular progress...

  • L2 Application Support

    5 months ago

    Singapur, Singapore SG45 DXC Technology Services Singapore Pte. Ltd Full time

    Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries,...

  • Application Support

    7 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Description• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

  • Application Support Analyst

    7 months ago

    Singapur, Singapore IHiS Full time

    Position OverviewThe candidate will assists senior team members with support the maintenance and update of an existing pharmacy Automation System. This System is the first in region to integrate different high-speed automated dispensing machines and robotics, smart conveyors and even industrial robot armatures and assembling industry. Pharmacy Automation...

  • Application Support

    7 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive...

  • Executive, Application Support

    7 months ago

    Singapur, Singapore Phillip Securities Full time

    Executive, Application Support Job Description: You will be responsible for managing resources to handle trading application and helpdesk support for the company and provide excellent helpdesk support for clients and end users. In addition, you are required to response quickly to systems outages and perform effective escalation process. You will...

  • Application Support Analyst

    7 months ago

    Singapur, Singapore Delaware Full time

    Careers divider Jobs divider Application Support Analyst divider Application Support Analyst no experience, some experience, consultant Singapore share on Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge...

  • V.I.E - Junior Legal Counsel

    5 months ago

    Singapur, Singapore Hermès Full time

    Context Hermès International Legal department is the center of legal expertise for the Hermès group. It deals with all areas of law (apart from tax law), with all the group entities (manufacturing and distribution) and in all countries of the world. It is organized by legal expertise, with departments or divisions each specializing in either a specific...

  • Application Support

    3 months ago

    Singapur, Singapore Steenbok Full time

    Over the years, it has cultivated a niche in interconnecting applications from mobile and web frontends to the traditional ERP systems through middleware. Today, its best value to the customer is its experience and ability in cross-application connectivity.To date, its business has remained as that of an outsourced IT arm to the industries.The RoleWe are...

  • Application Support

    3 months ago

    Singapur, Singapore Snaphunt Full time

    The OfferWork within a company with a solid track record of successWork alongside & learn from best in class talentExcellent career development opportunitiesThe JobWe are looking for an Application Support Analyst (Core Banking/Silverlake/SIBS). You will be expected to be able to work both independently and as part of a support team.ResponsibilitiesBe a...

  • ASIA IT Application Support

    5 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionAbout You We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.Key Areas of Responsibility● Support of all Applications for ASIA● Participate in...

  • Application Support Engineer

    7 months ago

    Singapur, Singapore IHiS Full time

    Role & ResponsibilitiesProvide on-going maintenance support for production systems/applications and 24/7 stand by support Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement. Evaluate potential solutions and make recommendations to resolve application...

  • Application Support Engineer

    5 months ago

    Singapur, Singapore GEMINI Full time

    Department : Customer Support (Technical Exchange Services) The Role: Application Support Engineer This position is full-time, and will report to the Lead of Trading Exchange Services. Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. This is an opportunity to enter on the ground floor of a...

  • ASIA IT Application Support

    5 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    About You We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.Key Areas of Responsibility● Support of all Applications for ASIA● Participate in Global Project and...

  • CCS-Application Support Analyst

    6 months ago

    Singapur, Singapore Crédit Agricole CIB Full time

    Description du poste Position As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region. This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple...

  • Application Support Analyst

    7 months ago

    Singapur, Singapore U3 Full time

    Application Support Analyst Minimum two years of relevant experience in supporting financial applications. Knowledge of account principles/rules is a plus. Good hands-on experience with SQL queries and PL/SQL scripts. Good technical skills in Java J2EE and Unix Shell scripting to troubleshoot incidents from codes. Possess strong analytical,...

  • Application Support

    3 months ago

    Singapur, Singapore Steenbok Full time

    Over the years, it has cultivated a niche in interconnecting applications from mobile and web frontends to the traditional ERP systems through middleware. Today, its best value to the customer is its experience and ability in cross-application connectivity.To date, its business has remained as that of an outsourced IT arm to the industries.The...