Application Support Engineer

5 months ago


Singapur, Singapore GEMINI Full time

Department

: Customer Support (Technical Exchange Services)

The Role: Application Support Engineer

This position is full-time, and will report to the Lead of Trading Exchange Services.

Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. This is an opportunity to enter on the ground floor of a rapidly growing organization where you will have the ability to shape the future of providing technical support to our growing customer base.

You will be at the forefront of providing support to Gemini’s customer base and will work closely with our engineering teams on the continuous improvement of the Gemini platform. You are customer focused and have a track record of being an application support expert within the Financial Technology space. Building and configuring internal operational tools is something that you enjoy and excel in. You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange.

Responsibilities:

Provide technical support services to Gemini’s institutional and retail customer base as well as partnered vendors, with a focus on Gemini APIs, network connectivity, and application support Investigate and precisely communicate application issue referencing appropriate logs to Gemini development teams Gather requirements from clients and write up specifications for features Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs Assist Retail support teams with operational tools to help the overall Support service at Gemini Clearly articulate issues to customers in a way that instills confidence and reliability Assist in the on-boarding and certification process of FIX and Web API customers Provide second level support to sales and business development teams Create and customize operational and monitoring tools to facilitate customer support operations

Minimum Qualifications:

BA/BS degree in technical or engineering concentration 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider Deep understanding of FIX protocol and underlying network connectivity approaches Working knowledge of SQL databases and writing well-formed queries Excellent communication skills, both written and verbal Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance Working knowledge of Python or other scripting languages

Preferred Qualifications:

Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts) Highly skilled in identifying and solving FIX application issues Extensive project management experience, a PMP certification or equivalent Experience with Splunk, Looker, ZenDesk, Grafana

It Pays to Work Here

We take a holistic approach to compensation at Gemini, which includes:

Comprehensive health plans covered at 100% for employees and dependents Long-term incentive in the form of a new hire equity grant Paid Parental Leave Up to 14 paid vacation days (in addition to public/bank holidays)

  • Singapur, Singapore Snaphunt Full time

    The OfferWork within a company with a solid track record of successWork alongside & learn from best in class talentExcellent career development opportunitiesThe JobThis role is suited for someone experienced in application support with strong technical skills and the ability to work in a fast-paced environment.Responsibilities:Resolve application issues...


  • Singapur, Singapore Steenbok Full time

    Over the years, it has cultivated a niche in interconnecting applications from mobile and web frontends to the traditional ERP systems through middleware. Today, its best value to the customer is its experience and ability in cross-application connectivity.To date, its business has remained as that of an outsourced IT arm to the industries.The RoleThis role...


  • Singapur, Singapore IHiS Full time

    Role & ResponsibilitiesProvide on-going maintenance support for production systems/applications and 24/7 stand by support Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement. Evaluate potential solutions and make recommendations to resolve application...


  • Singapur, Singapore Balyasny Asset Management L.P. Full time

    Balyasny is in a period of rapid technology transition. This exciting role within our Global Support group will provide you with the opportunity to support our Commodities front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff including Portfolio...


  • Singapur, Singapore IHiS Full time

    Responsibilities: Provide level 2 application support, liaise with level 1 and level 3 support teams within IHIS and other organizations to resolve reported issues and incidents. Work with level 3 support teams to fulfill service requests and change requests. Document and track incidents, service requests, change requests and provide regular progress...

  • Applications Engineer

    5 months ago


    Singapur, Singapore Flowserve Full time

    Job Summary: Flowserve is looking for a technically and commercially experienced Applications Engineer. In this function you will develop solutions for customers and partners for industrial and special applications.  You will act as a product specialist in a team and work closely with the sales, development and other specialist departments. ...

  • Application Engineer

    2 months ago


    Singapur, Singapore Masters Career Consultancy Pte Ltd Full time

    Job Responsibilities Responsible for pre-sale technical support for Murata products (mainly connectivity modules) to expand the ASEAN, India, and Oceania business and support local sales/product engineers for design wins.Responsible for pre-sales technical support to achieve design wins for immediate opportunities and expand regional business.Enhance...

  • Applications Engineer

    6 months ago


    Singapur, Singapore Flowserve Full time

    Role Summary: Flowserve is looking for a technically and commercially experienced salesperson in the office (Applications Engineer). In this role, you will develop solutions for customers and partners for industrial and special applications. You will act as a product specialist within a team and work closely with the sales, development, and other...

  • Application Engineer

    3 months ago


    Singapur, Singapore Festo Full time

    Key Accountabilities Provides technical expertise/consultancy within the sales process and guides to a system concept solution for Electric Automation and other technologies/product lines, according to the local market needs. Defines the electrical and mechanical design of a solution, derived from the requirement specification defined together with...

  • Application Engineer

    6 months ago


    Singapur, Singapore Danfoss Full time

    Job Responsibilities Responsibilities for this position include but are not limited to the following. Provide engineering support to our sales managers in pre-sales activities. Designing electrical systems based on drives/power converters; and integrating them to motors, grid connections, batteries, etc. Explore system simulations and other...


  • Singapur, Singapore U3 Full time

    Application Support Analyst Minimum two years of relevant experience in supporting financial applications. Knowledge of account principles/rules is a plus. Good hands-on experience with SQL queries and PL/SQL scripts. Good technical skills in Java J2EE and Unix Shell scripting to troubleshoot incidents from codes. Possess strong analytical,...


  • Singapur, Singapore Balyasny Asset Management L.P. Full time

    OVERVIEW This position is primarily focused on the support of front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff including, Portfolio Managers, Traders, and Analysts to proactively discover and understand issues and potential workflow/system...


  • Singapur, Singapore Nordson Corporation Full time

    Essential Job Duties and Responsibilities Responsible for applications and service in Taiwan, providing expert applications advice as well as technical service support to our distributors and customers Understand customers' applications requirements, develop suitable solutions, and make appropriate recommendations to achieve their desired outcomes ...

  • Application Engineer

    4 months ago


    Singapur, Singapore Flowserve Full time

    Summary : Flowserve is seeking a motivated engineer to support our Aftermarket business in APAC – South East Asia. As an Aftermarket Application Engineer, the candidate will be responsible for supporting our end-user sales team with technical and commercial proposals for a variety of products. Our customers include but are not limited to Power...

  • Application Engineer

    6 months ago


    Singapur, Singapore SEL Full time

    Essential Duties and Responsibilities1. Develop expertise of power systems, focus area*, and all related SEL products.2. Help customers apply SEL products through visits, demonstrations, training courses and telephone contact.3. Provides solutions to a wide variety of increasingly difficult problems. Solutions are increasingly imaginative, thorough, and...


  • Singapur, Singapore Millennium Management Full time

    Application Support Engineer - Fixed Income & Risk Fixed Income & Risk Technology is responsible for building, managing and maintaining systems for Front to back trade processing for the Fixed Income business as well as Risk Management for all asset classes and products, ranging from individual trader’s risks, to risk management across the entire firm. We...

  • Application Engineer

    2 months ago


    Singapur, Singapore InsiderSecurity Full time

    Be the technical expert of InsiderSecurity solutions for our users Achieve customer success by understanding user requirements and supporting users to achieve strong cybersecurity with our solutions Advise customers on the deployment architecture and best practices for our products Deploy and configure our solutions in customer data centers or cloud...

  • Application Engineer

    7 months ago


    Singapur, Singapore Ecolab Full time

    JOB DESCRIPTION As an  Ecolab application engineer , the primary responsibility revolves around implementing  tailored chemical treatment solutions  for clients in the  refinery and chemical process industry . This entails not only delivering effective treatments but also providing  value-added services  and managing  projects  aimed at  reducing...


  • Singapur, Singapore U3 Full time

    Application Support Analyst Job Description / Requirements / Skills Proficient in C#, NET Framework, .NET Core, ASP.NET (Core), MVC, Web API, Entity Framework (Core) and SQL Server. Good knowledge of Cloud computing, e.g. Azure, AWS. Good knowledge of performance optimization. Good at documentation, preparing technical proposals, conducting...

  • Application Engineer

    7 months ago


    Singapur, Singapore QSC Full time

    Overview The primary responsibility of the System Application Engineer is to provide technical support to Q-SYS’s Systems Direct Dealers, Systems Integrators and Distributors in the Southeast Asia territory, and if necessary, support other markets across APAC. Occasional business travel within the region may be needed. The position will provide...