![Shiseido](https://media.trabajo.org/img/noimg.jpg)
Singapore - CRM Executive
4 weeks ago
MAIN PURPOSE
The CRM executive will work with Shiseido Singapore prestige brand manager and regional team to consolidate and sharpen brand CRM strategy, to dig out business chance through data insight, and to create business value by leveraging LMS system.
KEY RESPONSIBILITIES
1. Brand CRM strategy support
- Support line manager and brand team to form a tailor-made brand CRM strategy, make sure the strategy is suitable for better & smoother consumer experience and can drive business value to brand, uplift consumer recruitment and retention.
- Design a comprehensive member engagement plan comprising a range of exclusive benefits, rewards, giveaways, privileges, and engage regularly with members to foster a sense of community and affinity.
- Maintain and optimize brand CRM consumer lifecycle and communication plan, to prolong consumer life value and boost consumer engagement.
2. CRM Campaign Design and Support
- Develop effective campaign strategy/segmentation/ member benefits with brand team to help member recruitment and retention.
- Design consumer journey and data flow for CRM campaigns, make sure all data are trackable and flowing correctly into brand data pool.
- Work closely with brand team to make sure all CRM campaigns are properly conducted, coordinate CRM agencies in campaign execution.
- Support brand team in customer service-related issues, identify questions and provide solutions, coordinate with brand team/CRM agencies to make sure problems are well solved.
3. System follow up & Data analysis
- Managing post-campaign performance tracking and analysis, generating campaign report for further analysis and improvement plans.
- Liaising with regional team on LMS system, help to make sure data integrity, upholding report accuracy and make sure reporting requirements from SS team are supported by related teams.
- Work with brand team and CRM agencies to set up automated lifecycle communication in LMS system based on customer segmentation and touch points.
4. Market research and analysis
- Conduct market research to monitor competitor latest campaigns, to analysis and summary key points and takeaways for SS team
- Leveraging CMI platform to track brand/consumer trends, propose solutions for consumer operation.
5. CRM operation coordination
- Work with brand team on customer inquiry regarding member account /points/benefits, etc. Diagnose/analysis problem potential cause and coordinate with CRM agency to solve the case.
6. Ad-hoc assignment from line manager
REQUIREMENTS
- Bachelor’s degree in Marketing, Business Administration, Statistics or relevant discipline
- 1-2 years of experience in CRM, business analytics or digital marketing
- Knowledge and experience on CRM systems
- Solid analytical skills and the ability to collect & synthesize data independently
- Proficiency in MICROSOFT OFFICE, Excel and PowerPoint.
- Excellent oral & written communication skills. Numeric skills is essential
- Possess outstanding interpersonal skills and a positive attitude to deliver results in a fast-paced environment.
- Well-groomed, confident, and able to work under pressure.
- Experience in a similar capacity within the beauty, and fashion industry is an added advantage.
-
Senior CRM Executive
2 weeks ago
Singapur, Singapore CHANEL Full timeAbout the Job This role is crucial in driving customer relationship management (CRM) initiatives under the CHANEL Fragrance and Beauty Division and ensuring a consistent client experience at all CHANEL FBP stores. The ideal candidate should understand CRM in the luxury retail landscape and identify key CRM strategies to spearhead the brand across different...
-
CRM Executive
1 month ago
Singapur, Singapore Welovesupermom Pte Ltd Full timeOwn the strategic vision and day-to-day operation of our CRM and marketing automation platform. As a core member of the marketing team, you will leverage your CRM and marketing automation-specific experience to drive signups, purchases, affiliate conversions, user engagement, revenue growth and customer retention through email, SMS, and loyalty...
-
CRM Executive
1 month ago
Singapur, Singapore The Body Shop Full timeYour role in a nutshellReporting to the Senior CRM Manager - HK & SG, this role will support, maintain and execute the CRM program and communications to drive customer loyalty, new customer acquisition and to achieve sales target and CRM KPIs for the Singapore market.More about the rolePrimary Accountabilities: CRM Communications Manage all members’...
-
Senior/ Executive
1 month ago
Singapur, Singapore Parkway Pantai Limited Full timeThe Role Build CRM campaigns within the selected CRM platform to achieve markets business objectives. Collaborate with markets to: 1. Build the campaign / journey within the CRM platform. 2. Optimise mechanics of an integrated marketing campaign 3. Co-ordinate with markets on making the relevant data sets available for campaign building. Key...
-
Manager, IS&T
1 week ago
Singapur, Singapore Mapletree Full timeManager, IS&T (CRM System) (Based in Singapore) Employment Type: Permanent Location: Singapore The Role In this crucial IT role, you’ll be responsible for administering and optimizing our CRM system to support our fast-growing commercial environment. Your expertise will ensure our core systems are reliable, accurate, and tailored to...
-
CRM Executive
4 weeks ago
Singapur, Singapore The Body Shop International Limited Full timeThe Body ShopWhen Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping...
-
Regional CRM
2 weeks ago
Singapur, Singapore Guerlain Full timeJob DescriptionCRMBe the main contact with HQ CRM team and markets' CRM teams to ensure the smooth organization of the CRM events, Masterclasses, CRM topics (campaigns, loyalty programmes, data collection, lead generation intiatives).Lead the markets in defining their annual CRM strategies and action plans and provide timely reviews to attain CRM...
-
Intern - CRM Refresh
1 month ago
Singapur, Singapore Singapore Post Full timelocationsSingPost Centre, Level 02time typeFull timeposted onPosted Todayjob requisition idR-102177 Job Description • Assist with refresh of the CRM solution and customer onboarding channels • Support the development and delivery of the CRM enhancements, bridging the gap between offshore delivery and internal stakeholders • Particpate in testing and...
-
CRM Specialist APAC
1 month ago
Singapur, Singapore Mölnlycke Full timeAre you passionate about making life better for patients worldwide? If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare...
-
Senior CRM Manager
4 weeks ago
Singapur, Singapore Aspire Full timeAspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class...
-
Regional CRM
3 weeks ago
Singapur, Singapore Guerlain Full timeJob DescriptionCRMBe the main contact with HQ CRM team and markets’ CRM teams to ensure the smooth organization of the CRM events, Masterclasses, CRM topics (campaigns, loyalty programmes, data collection, lead generation intiatives).Lead the markets in defining their annual CRM strategies and action plans and provide timely reviews to attain CRM...
-
Singapur, Singapore Guerlain Full timeDESCRIPTIONGuerlain, a well-known luxury French Perfume & Cosmetics brand under the LVMH Group, has a rich history dating back to 1828. Specializing in Fragrance, Skincare, and Make-up, the brand is synonymous with the Culture of Beauty.Operating in Travel Retail (Asia Pacific) and Local Markets (HK, Taiwan, South Korea, South East Asia & Oceania), the...
-
Senior Manager, CRM
4 weeks ago
Singapur, Singapore Grab Full timeLife at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know our team: ...
-
CRM Manager, AP Cluster
1 month ago
Singapur, Singapore Organon Full timeJob DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...
-
Singapur, Singapore Guerlain Full timeJob DescriptionDESCRIPTIONGuerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has been exploring, innovating and enhancing since 1828. With a portfolio that spans Fragrance, Skincare and Make-up, its signature is the Culture of Beauty.Covering Travel Retail (Asia Pacific) and Local Markets (HK, Taiwan, South Korea, South...
-
CRM Lead
1 month ago
Singapur, Singapore WTW Full timeThe Role As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills. Key Responsibilities: CRM Champion...
-
CRM Manager, AP Cluster
3 weeks ago
Singapur, Singapore Organon Full timeJob DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and Operations in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...
-
Executive/Assistant Manager, CRM
4 weeks ago
Singapur, Singapore Far East Organization Full timeResponsibilities Primarily responsible for assisting in the planning, execution, and ensuring efficiency management of the Corporate Loyalty Programme and B2B CRM System. Corporate Loyalty Programme: Support participating properties in executing marketing initiatives and promotional campaigns aimed at increasing bookings and driving revenue...
-
CRM Application Support
1 month ago
Singapur, Singapore ESET DACH Full timeCRM Application Support Arbeitsort: Singapore Arbeitszeit: Vollzeit Vertragsdauer: Unbefristet Job posting title CRM Application Support Job summary At ESET, our CRM Application Support as part of the Operations & Support APAC organization provides technical support for internal business customers/departments as well as our business...
-
Growth Intern
4 weeks ago
Singapur, Singapore Love, Bonito Full timeAbout usLove, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely...