See more Collapse

Customer Relations Executive

3 months ago

Singapur, Singapore Helius Full time
The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.
Job Description:
1. Customer Servicing
• Assist, respond, assess, record, escalate and resolve customers' requests, queries, concerns and complaints in order to address questions and help create positive customer experience by providing quality level of service consistently with accurate information and in a timely manner.
2. Encourage Self-service
• Identify, suggest, inform and provide self service answers within the chatbot best suited to the customers needs in order to increase engagement and containment of customers within the chatbot and to encourage self service actions leading to reduced reliance on manual workflows.
3. Content Validation
• Reads, comprehend, compose, translate, validate, review and maintain communication contents from business to customers
4. Data Analysis and Reporting
• Reads, comprehends and analyses data from systems
• Data Accuracy Validation, Heatmaps and data trends in GA/Matomo/Tableau

Job Requirements
• Diploma in any field with Customer Service Experience
• General knowledge of e-commerce business with understanding of good customer service
• Integrity, Innovative, Customer Centric mindset, Attention to detail, Outstanding communication skills, Experience in customer service is essential
• Good time management with ability to work under pressure for a results-oriented approach
• Willingness to work on rotating shift
• Proficient in native language (Vietnamese); good knowledge of English
is a definite plus
• Working knowledge in MS Office
• Basic analytical / information gathering skills
• Understands workflow process and improvements
• Tech savvy with service support softwares and relevant computer programs
• Basic coding knowledge such as VBA, macros

We have other current jobs related to this field that you can find below

  • Customer Relations Executive

    2 weeks ago

    Singapur, Singapore TaF.tc Full time

    TaF.tc is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.Here's What...

  • Customer Relations Executive

    1 month ago

    Singapur, Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesSummary of Job ResponsibilitiesResponsible for assisting casino guests during their visit to Marina Bay Sands (MBS).Job Responsibilities Provide excellent and delightful service to casino guests and assist them with their needs and requests. Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel...

  • Customer Relations Executive

    4 weeks ago

    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE Summary of Job Responsibilities Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS). Job Responsibilities Provide excellent and delightful service to casino guests and assist them with their needs and requests. Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel...

  • Customer Relations Executive #HMST

    5 days ago

    Singapur, Singapore Recruit Express Pte Ltd Full time

    Customer Relations ExecutiveYishunOffice hours, Mon to FriUp to $3.1KDescriptionAssist the Line Manager to maintain customer service excellence activities/programs.Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website...

  • Intern, Customer Relations

    3 months ago

    Singapur, Singapore Ascott International Management (2001) Pte Ltd Full time

    Job Description Assist the team with customer feedback analytics and reporting. Assist to administer the global staff recognition awards, working with cluster HR partners. Assist to plan, develop and execute relevant service campaigns/initiatives (e.g. Ascott Moments Week) to drive and build branded service culture Review and update current...

  • Customer Relations Specialist

    2 weeks ago

    Singapur, Singapore ChartWorld Group Full time

    Your tasksBeing the customer's first point of contact for all questions and issues of ChartWorld's existing customersCreating all necessary accounts for new vessels and managing the corresponding administration and registration.Organizing the initial shipment of products and licenses to the vessels.Taking care of certificate and license issues and organizing...

  • Customer Relations Officer

    2 weeks ago

    Singapur, Singapore Inchcape Full time

    Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to enhance mobility today and in the future.Our diverse global team of over 20,000 talented individuals fosters an inclusive and collaborative culture, advocating for an exceptional experience for our customers...

  • Customer Relations Officer

    2 months ago

    Singapur, Singapore TransitLink Full time

    Responsibilities:Attend to inbound callsAttend to call-back requests from customersEnsure follow-up on escalated casesFiling of claims for customer (i.e over-deduction/failure to exit/double deduction)Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)Perform simple investigation for casesAttend to emails...

  • Guest Relations Executive

    2 weeks ago

    Singapur, Singapore Hilton Full time

    Guest Relations Executive (Conrad Singapore Orchard)( Job Number: HOT09WMH) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of...

  • Warehouse & Customer Relation Manager

    3 weeks ago

    Singapur, Singapore Talent Search Recruitment Full time

    We're currently assisting our client, a leading Distributor of Beauty and Personal Care Luxury Products Company. They're committed to delivering high-quality products and exceptional customer service to their clients. As they continue to expand their operations, they are seeking a dynamic and experienced Warehouse & Customer Relation Manager to join their...

  • Warehouse & Customer Relation Manager

    3 weeks ago

    Singapur, Singapore Talent Search Recruitment Full time

    We're currently assisting our client, a leading Distributor of Beauty and Personal Care Luxury Products Company. They're committed to delivering high-quality products and exceptional customer service to their clients. As they continue to expand their operations, they are seeking a dynamic and experienced Warehouse & Customer Relation Manager to join their...

  • Warehouse & Customer Relation Manager

    2 weeks ago

    Singapur, Singapore Talent Search Recruitment Full time

    We're currently assisting our client, a leading Distributor of Beauty and Personal Care Luxury Products Company. They're committed to delivering high-quality products and exceptional customer service to their clients. As they continue to expand their operations, they are seeking a dynamic and experienced Warehouse & Customer Relation Manager to join their...

  • Senior Officer

    1 month ago

    Singapur, Singapore Careers@Gov Full time

    [What the role is] As a Senior Officer, your role is to supervise/lead operations at the Customer & Visitor Centre (CVC) under the Customer Relations Department (CRR). You will need to execute policies and procedures to ensure that a standardised level of service is maintained. You will also be required to handle/support projects in functional areas within...

  • Customer Relations Specialist

    4 weeks ago

    Singapur, Singapore ZEISS Group Full time

    Main Responsibilities Provide customers with professional advice on product and service-related queries, complaints, and feedback Work closely with commercial team as a Lens expert, providing advice to eye care practitioners and internal colleagues Offer advice or recommendations to customers (Eye Care Professionals (ECP) or end-consumers)...

  • Senior Customer Relations Officer

    5 days ago

    Singapur, Singapore FELLOWS CREATIVE STAFF SINGAPORE PTE. LTD. Full time

    Job DescriptionCompany Overview: Join SECOM SG, a leader in security services, and be part of a team dedicated to providing top-notch customer service. We are looking for a Senior Customer Relations Officer to manage customer relations and ensure high levels of customer satisfaction.Working Hours: Monday to Friday, 8.30 am to 5.30 pmJob Description:Respond...

  • Senior Customer Relations Officer

    5 days ago

    Singapur, Singapore FELLOWS CREATIVE STAFF SINGAPORE PTE. LTD. Full time

    Company Overview: Join SECOM SG, a leader in security services, and be part of a team dedicated to providing top-notch customer service. We are looking for a Senior Customer Relations Officer to manage customer relations and ensure high levels of customer satisfaction.Working Hours: Monday to Friday, 8.30 am to 5.30 pmJob Description:Respond to all incoming...

  • Customer Relations Officer

    2 weeks ago

    Singapur, Singapore Inchcape Full time

    Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and...

  • Customer Relations Officer

    4 weeks ago

    Singapur, Singapore Inchcape Full time

    Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and...

  • Customer Account Executive

    2 weeks ago

    Singapur, Singapore Raytheon Technologies Full time

    Unspecified Responsibilities: Essential responsibilities include but are not limited to: Report to Customer Support Manager and support Business Development Directors on account related issues Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report,...

  • Customer Relations Officer

    2 weeks ago

    Singapur, Singapore Recruit Express Pte Ltd Full time

    Salary: $2700/mthJob Duration: 6 months renewableWorking Days & Hours:Any 5 days of the week from Mon - Sun8:30am - 6pmLocation: OrchardJob Description:To visit newly admitted patients and to ensure patient's confidentiality at all times.Conduct regular visits to wards to check on patient's well-beings/ address requests/ potential feedbacks/ complaintsTo be...