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Infra Engr, Infra Hybrid IT
2 weeks ago
PRIMARY PURPOSE:
The Senior System Engineer is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues and conducting root cause analysis. He is also required to manage change request through changes requests processes including requirement gathering, impact analysis, design, testing to integrate the change to existing environment
RESPONSIBILITIES:
Project Delivery
Customer /Team Management
Provide systems related technical advice to customers or project team. Lead and assist in the development of bids and proposals Manage support resources to prioritize task allocation and schedule resource to ensure that services are not impacted Liaison with other associated project teams to ensure that the service is monitored, secured and operating at its optimal levelDeployment Phase
Involve in the design, build and test of the environment infrastructure for Exchange, Lync, Ironport and other associated peripheral to deliver the whole Messaging and collaboration service Involve in the design, build and test of the environment infrastructure for Redhat, Google Apps, VMWare, GSA and other associated peripheral to deliver the whole Messaging and collaboration service in the cloud Involve in migration of users from old infrastructure to new infrastructure and manage the allocated resources to ensure successful migrationProduction Support
Ensure that the operation for Infrastructure Services are running smoothly and manage vendors such as hardware and software providers for hardware replacement and performance tuning and capacity planning Required to be on standby for escalation of major incident and ensuring that incident are handled according to SOP and addressed promptlyREQUIREMENTS:
Diploma / Degree in Information Technology, Computer Science or equivalent 5 - 7 years of experience in supporting server infrastructure for Redhat Linux, Google Apps, VMWare, Cyrus (OpenSource IMAP), and GSA (Google Search Appliance). Experience in Nutanix Experience in Hyper-V, Veritas - Enterprise Netbackup-
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