Infra Engr, Infra Hybrid IT

2 weeks ago


Singapur, Singapore NCS Group Full time

PRIMARY PURPOSE:

  • Mainly For Windows Support.
  • Provide Data Centre (DC) operations such as DC environment support and facility management services.
  • Provide first level support for incident resolution.
  • Escalate incident and assign service request as appropriate.
  • Provide progressive update of incident status to the requestor.
  • Monitor and track the status of outstanding incidents against service levels.

RESPONSIBILITIES:

  • Plan, design, install, test & implement systems in accordance with specifications & service level. Where relevant, perform the necessary system programming & configuration.
  • Manage systems changes through established change request process & provide status reports to the relevant parties.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Conduct root cause analysis & implement proactive measures. Monitor effectiveness of implemented measures.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Provide systems related technical advice to customers or project team.
  • Ensure the management of ICT systems adhere to established ISO and ISO processes/procedures, ITIL best practices and methodologies where applicable.
  • Manage budget, resources and schedule for system implementation/operation activities
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams

REQUIREMENTS:

  • Educational Qualification: Diploma / Degree or equivalent certification
  • 1 - 3 years of experience in Windows server


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