Snr Infra Engr, Infra Hybrid IT

2 weeks ago


Singapur, Singapore Singtel Full time

Infra Team Lead (IT Project)

This role is perfect for individuals who enjoy tackling technical challenges and working with cutting-edge technologies. Exceptional customer service, communication skills, and a professional attitude are essential.

Main Responsibilities

  • Lead a team of Infrastructure Engineers for 24/7 managed services across the entire IT Infrastructure
  • Supervise and manage the day-to-day operations of the organization's IT department to ensure the smooth and secure functioning of systems, services, and infrastructure
  • Monitor and handle incidents related to critical business systems to prevent delays and outages, resolving issues promptly
  • Engage effectively with middle to senior management
  • Establish guidelines, policies, and procedures, and drive their implementation
  • Effectively manage multiple deadlines, prioritize tasks efficiently
  • Proficient in leading cross-functional teams, coordinating and communicating customer needs
  • Proactively identify potential issues and suggest service enhancements
  • Provide detailed documentation, reports, and information to management
  • Available to work during off-peak hours for system activities
  • Mentor junior team members

The ideal candidate will have:

  • Comprehensive knowledge of various technologies including Systems, Networks, Security, Databases, Monitoring, Patch Management, High Availability, Business Continuity, and Automation
  • Expertise at Level 3/4 in at least three areas
  • Certifications like CCNA, CCNP, CCIE, MCSA, RHCE, AIX V1, OCP, VCP, MCSE, PMP, ITSM, or other relevant certifications
  • 5-7 years of relevant work experience
  • Bachelor's degree in Computer Information Systems or a related field
  • ITIL Foundation V4 certification
  • Professional certifications in supported systems preferred
  • Excellent customer service skills
  • Positive, resourceful, creative, and detail-oriented approach
  • Passion for both new and existing technologies
  • Effective interpersonal communication and problem-solving skills
  • Strong technical, analytical, and holistic problem-solving abilities
  • Independent, accountable, and takes ownership of tasks


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