Sales Coordinator
4 months ago
Duties and Responsibilities:
Maintain complete knowledge of the following (to include but not limited to): Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation Schedule daily sales team onsite activities and weekly sales calendar Maintain high level of knowledge of competitors’ product Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate. Liaise with other departments team to ensure a proper communication of onsite sales activities & appointments Arrange “WOW” FAM trips/site inspections for potential clients and communicate logistics to all relevant Hotel Departments Promote positive relations with guests and attend to all requests expediently and courteously Review in-house guest & arrivals list to flag specific VIP clients & corporate guests Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner Prepare sales analytical reports, proposals, agreements and presentations as required by Sales and Business Development team Provide support to the Sales team in all enquiries & client’s request including group logistics as required Maintain and conduct prompt update of clients and agents’ database utilizing Standard’s CRM system & Opera Assist with distribution of sales and events proposal, contracts and agreements Assist with all business travel sales preparation in liaison with Sales team including sales follow up post sales trip or tradeshow Maintain filing systems for in and out-going mail Maintain adequate stock of necessary office supplies Assist with the coordination and update of department’s annual travel/tradeshow calendar Handle other tasks related to Sales team as assigned Develop and maintain positive and productive working relationships with other colleagues and departments Attend training sessions and meetings as and when required Maintain confidentiality of proprietary materials and information Follow company and department policies and procedures Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures To support and uphold The Standard’s Corporate Mission and Values in all interactionsQualifications, Knowledge and Skills:
A minimum 1-year's working experience in a similar capacity with a proven track record in a 5-star hotel or similar position or transferable skill set Diploma, Advanced/Higher/Graduate Diploma/Bachelor’s degree in tourism, hospitality or related field Excellent communication, verbal, reading and written communication skills Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential Customer centric with a core focus on providing guests with a positive experience to build long-term relationships Attention to detail and ability to work in a dynamic & fast paced environment A team player and builder A motivator and self-starter Pre-Opening experience is an advantage-
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