Sales Coordinator

3 months ago

Singapur, Singapore The Standard Hotel Full time

Duties and Responsibilities: 

Maintain complete knowledge of the following (to include but not limited to):  Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation  Schedule daily sales team onsite activities and weekly sales calendar  Maintain high level of knowledge of competitors’ product  Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate.  Liaise with other departments team to ensure a proper communication of onsite sales activities & appointments Arrange “WOW” FAM trips/site inspections for potential clients and communicate logistics to all relevant Hotel Departments  Promote positive relations with guests and attend to all requests expediently and courteously  Review in-house guest & arrivals list to flag specific VIP clients & corporate guests  Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner  Prepare sales analytical reports, proposals, agreements and presentations as required by Sales and Business Development team  Provide support to the Sales team in all enquiries & client’s request including group logistics as required Maintain and conduct prompt update of clients and agents’ database utilizing Standard’s CRM system & Opera  Assist with distribution of sales and events proposal, contracts and agreements  Assist with all business travel sales preparation in liaison with Sales team including sales follow up post sales trip or tradeshow Maintain filing systems for in and out-going mail  Maintain adequate stock of necessary office supplies  Assist with the coordination and update of department’s annual travel/tradeshow calendar  Handle other tasks related to Sales team as assigned  Develop and maintain positive and productive working relationships with other colleagues and departments  Attend training sessions and meetings as and when required  Maintain confidentiality of proprietary materials and information  Follow company and department policies and procedures  Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures  To support and uphold The Standard’s Corporate Mission and Values in all interactions 

Qualifications, Knowledge and Skills: 

A minimum 1-year's working experience in a similar capacity with a proven track record in a 5-star hotel or similar position or transferable skill set  Diploma, Advanced/Higher/Graduate Diploma/Bachelor’s degree in tourism, hospitality or related field  Excellent communication, verbal, reading and written communication skills  Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential  Customer centric with a core focus on providing guests with a positive experience to build long-term relationships Attention to detail and ability to work in a dynamic & fast paced environment  A team player and builder  A motivator and self-starter  Pre-Opening experience is an advantage

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