Sales Operations Coordinator

2 months ago

Singapur, Singapore CorDx Full time

Sales Operations

  • Monitor and coordinate daily sales activities for a portfolio of customers.
  • Work closely with Sales and Operations teams to ensure deliverables are met.
  • Handle and manage all sales order processing in a timely and efficient manner.
  • Support and handle e-commerce orders as required, including packing, shipping, and delivery of stock, ensuring timely and accurate delivery of products.
  • Plan and manage inventory and stock levels, perform stock-taking on a scheduled basis, and provide logistical support.
  • Ensure timely deliveries by coordinating between internal and external parties.
  • Follow up with customers on sales, perform consultative selling based on results and promotions.
  • Liaise with Marketing on promotion matters, ensuring marketing collaterals are set up accurately.
  • Handle returns and damaged products, ensuring appropriate responses and arrangements.
  • Manage adverse events/product complaints in accordance with SOPs.
  • Identify and gather market trends and information to share with management and relevant stakeholders.
  • Handle supplier payments for internal processing.
  • Assist in ad hoc projects.

Administration

  • Support business development through the preparation of presentations, quotations, tenders, contracts, and agreements.
  • Generate and present reports related to sales, pricing, promotions, inventory, and operations.
  • Act as the main point of contact for customers, ensuring all correspondences and activities are documented and stored.
  • Ensure SOPs are adhered to, supporting regular audits and checks by internal departments and external auditors.
  • Liaise with internal Legal and Finance departments to ensure all contracts and agreements comply with rules and regulations.
  • Maintain all documents (hard-copy, soft-copy, and online) related to Sales Operations.
  • Handle mail and phone calls.
  • Manage office refreshments, stationery, pantry supplies, office items, etc.

Requirements

  • Bachelor’s Degree in business or a related field.
  • Minimum of 2 years of relevant experience is preferred; candidates with no prior experience are also welcome to apply.
  • Proficiency in Microsoft applications such as Excel, Word, and Outlook is a must.
  • Excellent communication skills, both verbal and written.
  • Meticulous with good analytical and problem-solving skills.
  • Strong organizational and time management skills to meet deadlines.

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