CX Process Analyst

4 months ago


Singapur, Singapore Singtel Full time

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Make an Impact by

Analysing businesses processes, process optimization and digitalization Engages directly and proactively with business areas to understand business objectives and main issues. Proactively seeks and recommends solutions to the challenges of the business areas thinking in a scalable way Define KPIs and points of control for the process Generate and maintain process flowcharts and documentation Monitors and ensures adherence to established processes Analyse requirements to solve complex business problems through technologies and systems. Research and development of new technological tools Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects Negotiate and mediate with the business area to align action plans Assists the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency

Skills for Success

Min Diploma in any field Excellent written, verbal communications and negotiation skills Capability to manage several projects, areas and stakeholders Strong experience analysing and improving cross functional business processes Proactivity in taking ownership of projects and issues Bonus if have telco experience, product knowledge Bonus if have 2 years of experience as a business process analyst or similar role Bonus if have experience creating process flows and documentation Bonus if have knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired

Rewards that Go Beyond

Flexible work arrangements Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunities

Your Career Growth Starts Here. Apply Now

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.



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