Capacity Planning Analyst, Technology and Process
3 months ago
About the team
Capacity Planning is one of the major modules within the Optimization & Orchestration team. It is primarily responsible for the planning of workforces within Operations, aiming to achieve the business goals of the company, product and organisational levels. As a Capacity Planning Analyst in the Technology and Process team, you will be working with both cross functional stakeholders and internal teams to drive process/workflow improvement and system improvement/automation. You will be working with large complex data, doing in-depth data/trend analysis to drive strategic solutions and recommendations. Responsibilities- Platform/Tools improvements: Working closely with cross functional team to design and implement internal platforms for resource planning and optimization to empower operation efficiency. Conducting user research and data analysis to translate user painpoints to requirements. Responsible for platform features iteration.- Strategic Analysis: Develop principles for resource allocation and generate comprehensive analytical reports considering business growth, cost efficiency, management optimization, and resource availability.- Stakeholder Collaboration: Work closely with regional and business line leaders to align on business objectives and key strategies, collaborating effectively with stakeholders to implement planning solutions.- Team Mentorship: Mentor junior analysts to develop optimal planning solutions tailored to specific business needs.- Operational Forecasting: Forecast demand and allocate resources for large-scale operational domains, particularly in content safety, ensuring the smooth operation of TikTok products.Minimum Qualifications- Bachelor degree or above- Minimum of 3 years' experience in related/similar capability. - Proven experience in large scale platform / system / tools design and/or implementation or similar capacity, experience with internal platform preferred. - Proven experience in project management, with a strong ability to manage multiple projects. - Proven experience in data analysis capabilities along with strong proficiency in data analysis tools (., Excel, SQL, Tableau).- Strong understanding capacity planning and forecasting - Exceptional communication and interpersonal skills, with the ability to articulate insights and recommendations clearly in both written and verbal English. Preferred Qualifications- Industry Knowledge: Preferred experience in content safety, supply chain management, or financial sectors.- Global Team Fit: Ability to work effectively in a global team environment, valuing diverse perspectives and Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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Singapur, Singapore TikTok Full timeAbout the TeamTikTok's Optimization & Orchestration team is seeking a skilled Capacity Planning Analyst to join our Technology and Process team. As a key member of our team, you will play a critical role in driving process/workflow improvement and system improvement/automation.Key ResponsibilitiesPlatform/Tools Improvements: Collaborate with cross-functional...
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Singapur, Singapore TikTok Full timeAbout the Role**Capacity Planning Analyst**TikTok is seeking a highly skilled Capacity Planning Analyst to join our Optimization & Orchestration team. As a key member of our team, you will be responsible for planning workforces within Operations to achieve business goals.Key Responsibilities**Platform/Tools Improvements**: Design and implement internal...
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