Senior Systems Analyst
2 months ago
The Role
We are seeking a highly skilled Senior Systems Analyst to join our team at Parkway Pantai Limited. As a key member of the Systems & Process Analyst (Ops system) team, you will be responsible for working with end users to propose and review business processes involving Ops IT systems to ensure optimal workflow and ease of use.
Key Accountabilities
Business Analyst Scope:
- Work with end users to propose and review business processes involving Ops IT systems to ensure optimal workflow and ease of use.
- Analyse IT issues raised for business process review to improve or mitigate existing IT system issues.
System Analyst Scope:
- Work with end users to improve systems function or feature designs for existing and new Ops IT systems.
- Analyse and troubleshoot software issues, identify root causes with IT vendor and implement rectifications or solutions.
- Handle level 1 or 2 support for Ops IT systems assigned.
Data Analyst Scope:
- Interpret and analyse data for Ops IT system improvement.
Others:
- Assist to develop and maintain documentation such as user manuals or training materials.
- IT systems assigned include but are not limited to: Primary Plexus, eOrder, eResults, RPA, Tunas, Liaison: CMS, MH360, CRM, Webchat, chatbot.
Qualifications & Experience
- Relevant degree education.
- Preferably business process or IT related experience with a background in healthcare or IT.
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