Vice President, System Analyst

4 weeks ago

Singapur, Singapore United Overseas Bank Full time

Vice President, System Analyst

Posting Date: 09-May-2023 Location:

Alexandra (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. 

Job Responsibilities

Job Objectives
• To deliver technology solutions through projects and change requests in Unified Communication domain
• To work effectively with other Bank’s teams and external vendors to achieve above through following:
o Ensure all aspects of business requirements are understood and defined;
o Perform impact analysis of the requirements, coordinate and work with other teams and vendors to estimate effort and costs;
o Manage the functional specifications, design, build, test and deploy the solutions in accordance with specifications.
• To be the subject matter expert (SME), and provide associated support, for the team’s suite of applications, for example voice self-service, chatbot/LiveChat, fax, email/SMS notification, outbound dialling, reporting.


Key Responsibilities
• Consult with users to identify, define and document business needs and objectives, functional requirements, business/operational processes, problems, input and output requirements, and levels of systems access.
• Manage among end-users, technical analysts, information technology analysts, consultants and other IT teams in the feasibility assessment, analysis, design, configuration, testing and maintenance of the existing or new systems to achieve optimal operational performance and quality.
• Track and fully document changes for functional and business specifications; write detailed universally understood processes/steps/requirements for use in training.
• Identify opportunities for improving business processes, user interface, functionality through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
• Work with multiple teams including vendors to analyse requirements, perform impact analysis for enhancements.
• Define the training materials and conduct formal system and user training sessions; facilitate train-the-trainer approach. Assist in training/mentoring other staff on the project.
• Anticipate, analyse, address and resolve any functional or non-functional issues or risks either independently or together with the relevant stakeholders and propose alternative solutions as necessary, with consideration of timeline.
• Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support.

Job Requirements

• Bachelor’s degree or equivalent in computer science/engineering. Diploma with relevant job experience in lieu of degree may be considered.
• Working experience: At least 5 years in various technology delivery roles within software delivery life cycle, with at least analyst or designer role
• Excellent stakeholder management, written and verbal communication skills.
• Experience in Banking sector especially around digital channels of communication (e.g. text/audio/video chat).
• Domain expertise and good technology knowledge in the areas of Unified Communication, Contact Centre, Collections, Telesales and banking applications.Skills in Avaya and Tetherfi technologies are desirable.
• Good understanding and experience in various DevOps / software management tools, for example Confluence, JIRA, BitBucket, Jenkins, Artifactory.

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