Technical Support Engineer

4 weeks ago

Singapur, Singapore Idemia Full time

You may not know our name, but you have surely used our innovations and solutions.

Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

Purpose

This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.

Key Missions

We are looking for Technical Engineer based in Singapore who will perform installation, configuration and integration of IDEMIA systems at customer site

Main Responsibilities

Ensure customer satisfaction in maintenance and support Maintain IT components and related border-control endpoints, including Hardware and Software Troubleshoot, analyse and resolve tickets escalated by on-site Level 1 and Level 2 Teams Commit to a resolution date, formalize action plan and implement workaround for fault rectification Perform root cause analysis of technical issues Communicate and interface with vendors and customers Generate reports and write documentation, e.g. maintenance guide, operation manual, test procedures and test reports Job rotation between office hours positions and 24/7 shift duty to manage operational L1 teams is to be expected Other duties as assigned


Technical Skills

Knowledge and hands-on experience in 2 or more of these skillsets: At least 3 years of experience in IT support and systems administration in a vendor environment Linux and Windows administration with strong troubleshooting skillset VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (7.0 and above) TCP/IP Networking, Network/Security devices (e.g. Cisco Switch, Firewall, Fortinet) MSSQL, Oracle, and other database servers Monitoring systems (e.g. Centreon, Nagvis) Experience with Kubernetes K8s is a plus

Success factors

Self-motivated and autonomous with a positive mindset Ability to work in a fast paced & dynamic environment, handling complex deployment and integration tasks with professionalism Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements. Possess strong troubleshooting skills and techniques Ability to manage assigned integration and deployment activities independently Good verbal/written communication skills Due to our nature of business, there may be a need to use personal passport to carry out gate crossing tests.

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