Technical Account Manager
1 month ago
At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
You’ve got positive energy. You’re optimistic about the future and determined to get there. You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web ; You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow. You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission. You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.Coinbase is seeking a Technical Account Manager (TAM) Analyst to maintain and grow Coinbase Institutional Technical relationships, implementations and integrations. Technical Account Managers (TAMs) work in close alignment with Coinbase Sales, Account Management, Product, Support and Engineering teams to ensure Coinbase’s products and services meet & exceed clients’ expectations.
As the trusted technical advisor to Coinbase customers, the TAM is responsible for the health & growth of Coinbase technology and integrations within their book of clients. Also the TAM serves as the point of contact for technical service escalations.
The TAM is accountable for developing and reinforcing strong and effective client relationships, particularly with key stakeholders and decision makers. The launch and testing of new products and services rely on the trusted relationships developed by the TAM.
What you'll be doing:
Work with Sales and Account Managers to take ownership of all technical initiatives for designated accounts. Work in tandem with Account Managers to map out account structure, identify decision makers and establish touch points for technical operations. Gather product requirements from customers and advocate these requirements within Coinbase Product and Engineering teams. Work closely with product teams to provide product roadmap updates to customers. Develop a comprehensive understanding of customer environment and operational constraints. Ensure that any customer configurations are documented and part of the product development lifecycle. Work with assigned accounts to establish a well-defined technical and business process for cloud and on-prem deployments. Coordinate go-to-market for new product features to ensure the best customer experience. Provide detailed reviews of operational performance of account, metrics and service disruptions to management team and customer. Provide API development support & guidance to clients during onboarding for clients utilizing the Coinbase API suite across all product lines, including best practices guidance Assist Support Engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Coinbase senior management to ensure timely resolution of service outages. Create, document, and review the tools needed to effectively sell clients on new integrations and products through the use of apis and developed softwareWhat we look for in you:
2+ years of working experience; Bachelor’s Degree in Computer Science, Math, or related field required or equivalent work experience Proven experience assisting applications/technical deployments in a client facing role Hands on experience working with standard trading API protocols including FIX, REST and Websockets Proven understanding of enterprise software architecture, networking, and cloud services Exceptional interpersonal skills. Ability to engage decision makers on product and technology Ideal candidate must be self-motivated and develop a deep understanding of Coinbase product and technical stack Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results Knowledge of Python or another programming language is a plus Must speak conversational mandarin
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice . Additionally, Coinbase participates in the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site a free compatible screen reader .
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined
We have other current jobs related to this field that you can find below
-
Technical Fund Accounting Manager
2 weeks ago
Singapur, Singapore IQ-EQ Full timeJob Description The technical team is an independent team of experts within IQ-EQ providing technical and regulatory assistance / advice to global client services teams, sales and implementation teams, and global clients within the Funds & Institutional segment. The core part of technical team work is focused on 3 key areas: 1) Technical Advisory...
-
Technical Fund Accounting Manager
4 weeks ago
Singapur, Singapore IQ-EQ Full timeJob Description The technical team is an independent team of experts within IQ-EQ providing technical and regulatory assistance / advice to global client services teams, sales and implementation teams, and global clients within the Funds & Institutional segment. The core part of technical team work is focused on 3 key areas: 1) Technical Advisory...
-
Technical Fund Accounting Manager
1 month ago
Singapur, Singapore IQ-EQ Full timeJob DescriptionThe technical team is an independent team of experts within IQ-EQ providing technical and regulatory assistance / advice to global client services teams, sales and implementation teams, and global clients within the Funds & Institutional segment.The core part of technical team work is focused on 3 key areas:1) Technical Advisory (technical...
-
Technical Account Manager
1 month ago
Singapur, Singapore SKYLINE COMMUNICATIONS Full timeNice to meet you! Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform— called DataMiner —makes sure that you can order your products online, watch the latest episode of your...
-
Technical Account Manager
2 months ago
Singapur, Singapore FD Technologies Full timeAbout KX: We build time-series, vector-native database solutions our customers use to unlock knowledge and predictive power they can act on with confidence. By simultaneously supporting unstructured and structured data, KX powers accurate, highly contextual results for AI and automation applications with transformative speed, unlimited scalability, and...
-
Technical Fund Accounting Manager
2 weeks ago
Singapur, Singapore IQ-EQ Full timeJob DescriptionThe technical team at IQ-EQ provides technical and regulatory assistance to client services, sales, and implementation teams, as well as global clients in the Funds & Institutional segmentThe core responsibilities of the team include:Technical Advisory: handling technical accounting and PE/RE industry queries, supporting sales and...
-
Technical Key Account Manager
2 weeks ago
Singapur, Singapore Lloyd's Register Full timeWhat we're seekingA Technical Key Account Manager (TKAM) plays a crucial role in supporting clients with their technical inquiries and cases, meeting set targets. Specifically, for Strategic Key Accounts, the TKAM fosters business growth by proactively addressing technical needs, ongoing projects, liaising with stakeholders, and overseeing New Buildings.What...
-
Technical Account Manager
1 month ago
Singapur, Singapore Nexus Full timeWhat will you be doing at Nexus? As a Technical Account Manager, you will be responsible in engaging and maneuvering large technically complex deals and managing all technical aspects of Nexus’ relationship with our customers and Partners. You are a key member of our Asian sales team, and will actively contribute to team targets for the Nexus Public...
-
Technical Key Account Manager
1 month ago
Singapur, Singapore Lloyd's Register Full timeWhat we’re looking for A Technical Key Account Manager (TKAM) who contributes to providing support to our clients in the resolution of their technical queries and technical cases, in accordance with the agreed targets. In particular, for Strategic Key Accounts and within the TKAM role, to support business development through ensuring technical...
-
Technical Account Manager, ES
2 weeks ago
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeAs a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Singapore, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists...
-
Technical Account Manager
3 months ago
Singapur, Singapore Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Technical Account Manager, Enterprise Support
4 weeks ago
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeAs a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists...
-
Senior Technical Account Manager Platform
2 weeks ago
Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full timeAbout The JobRed Hat's South East Asia Technical Account Management Team is seeking an experienced enterprise-level engineer to join as a Senior Technical Account Manager in Singapore. In this role, you will act as a trusted advisor, working with key strategic accounts to offer practical technical and architectural guidance for the Platform (RHEL) and...
-
Technical Account Manager
1 month ago
Singapur, Singapore NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about?As a Technical...
-
Technical Account Manager
7 days ago
Singapur, Singapore NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?As a Technical Account...
-
Technical Account Manager, ES
2 weeks ago
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeWould you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions. As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovate and...
-
Tencent Cloud Technical Account Manager
4 weeks ago
Singapur, Singapore Tencent Full timeResponsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...
-
Technical Account Manager, ES
1 month ago
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeAs a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists...
-
Senior Technical Account Manager, OTC Pricing
2 weeks ago
Singapur, Singapore Bloomberg Full timeSenior Technical Account Manager, OTC Pricing - Singapore Singapore Posted Jun 6, Requisition No Bloomberg, our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we're responsible for delivering this data, news, and analytics...
-
Technical Account Manager
2 weeks ago
Singapur, Singapore Redis Labs Full timeWhat youll do : Execute onboardings for new customers to minimize time to value. Relentlessly monitor and manage customer health, and identify and mitigate renewal risks. Deliver QBRs with Stakeholders. During the renewal stage, assist the Sales team to ensure the process runs smoothly. Look for new expansion opportunities to help customers continue...
