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Technical Account Manager
4 months ago
What youll do
: Execute onboardings for new customers to minimize time to value. Relentlessly monitor and manage customer health, and identify and mitigate renewal risks. Deliver QBRs with Stakeholders. During the renewal stage, assist the Sales team to ensure the process runs smoothly. Look for new expansion opportunities to help customers continue to grow their business using Redis.What will you need to have?
3+ years post-sales or pre-sales experience; roles that are a good match include Customer Success, Solution Architect, Customer Support Some experience with account management or customer success in a SaaS environment. Experience with Linux Experience with public cloud platforms (AWS, GCP, Azure) Experience growing large enterprise accounts Experience in proactively growing customer relationships within an account while expanding your understanding of the customers business Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell Fluent in English and Indonesian BahasaExtra great if you have:
Experience with Redis or any other NoSQL database Experience with software development (Java, .NET, Python) Some experience with DBaaS (relational or non-relational) Experience supporting a solution built for DevOps or DevelopersWe give back to our employees:
Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:
Competitive salaries and equity grants Flexible vacation time to promote a healthy work-life balance Health insurance, paid paternity leave, and pension plan Flexible working options Team celebrations and recreation events Learning and development opportunities Ability to influence a high-performance company on its way to IPO#LI-Remote #LI-WK1
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.