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Senior Technical Account Manager Platform
2 weeks ago
Red Hat's South East Asia Technical Account Management Team is seeking an experienced enterprise-level engineer to join as a Senior Technical Account Manager in Singapore. In this role, you will act as a trusted advisor, working with key strategic accounts to offer practical technical and architectural guidance for the Platform (RHEL) and Automation. Your responsibilities will include delivering personalized, proactive support and mentorship to strategic enterprise customers, establishing valuable relationships with key stakeholders, understanding their IT environment and business needs, and sharing technical best practices.
- Manage and enhance customer relationships with tailored support
- Build trust with customers and advocate for them within Red Hat
- Conduct technical reviews and share knowledge to identify issues proactively
- Understand customers' technical infrastructures, hardware, and offerings
- Create customer engagement plans and maintain updated documentation of customer environments
- Support enterprise customers in implementing automated cloud solutions
- Collaborate with various Red Hat teams to resolve issues
- Minimum of 5 years of experience in a technical support, development, or QA role
- Excellent written and verbal communication skillsStrong understanding of enterprise architecture and business drivers
- Ability to handle multiple projects with attention to detail
- Familiarity with Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible, etc.
- Quick learner with a passion for new technologies and efficient time management
- Experience in system management, cloud, or server virtualization
- Bachelor's degree in a technology-related field
- Red Hat Certified Engineer (RHCE) certification
- Prior technical leadership experience
- Proficiency in enterprise cloud solutions like Red Hat OpenShift, Kubernetes, etc.
- Background in software engineering and cloud deployments
- Understanding of CI/CD concepts
Red Hat is a global leader in enterprise software solutions, leveraging open source practices to deliver cutting-edge technologies. With associates across 40+ countries, Red Hat provides a flexible work environment, encourages creativity, and values inclusivity. Join us to contribute your ideas and make a difference in open source innovation.
Diversity, Equity & Inclusion at Red HatAt Red Hat, a culture of transparency, collaboration, and inclusion drives creativity and innovation. We embrace diverse perspectives and experiences to foster equal opportunity, celebrate individual voices, and promote inclusivity. Join us in embracing diversity and driving meaningful change.
Equal Opportunity Policy (EEO)Red Hat upholds an equal opportunity policy, considering applicants without bias based on various factors. We welcome candidates from varied backgrounds and adhere to a fair employment review process.
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Senior Technical Account Manager Platform
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Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full timeAbout The Job Red Hat's South East Asia Technical Account Management Team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with our key strategic accounts to provide practical technical and architectural guidance for the...
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