Senior Customer Advocacy Manager
2 months ago
SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world.
Responsibilities
- Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
- Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
- Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
- You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
- Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
- Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content
Requirements
- 5+ year of proven experience in customer marketing, customer advocacy, or a related role
- The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
- Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
- Experience writing customer case studies and producing customer videos that showcase customer success
- Strong written and verbal communication skills
- Exceptional project management and organizational skills
- Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
- Creative thinking and problem-solving abilities
- You are excited to find and tell stories to drive benefits for both customers and SHIELD
We have other current jobs related to this field that you can find below
-
Advocacy Manager
1 month ago
Singapur, Singapore The Cigna Group Full timePosition Title: Advocacy ManagerJob Purpose: As the Advocacy Manager your over-arching role is to improve the experience of our members. The Advocacy Manager is responsible for providing investigations, analysis and support to understand the root cause leading to poor member experience. Recommend and implement process improvements to improve service and...
-
Senior Manager, Claims Advocacy
2 weeks ago
Singapur, Singapore Marsh McLennan Companies Full timeDescription: Marsh is seeking candidates for the following position based in the Singapore office: Senior Manager, Claims Advocacy What can you expect? This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore. We are looking for a...
-
Senior Manager, Claims Advocacy
4 weeks ago
Singapur, Singapore Marsh McLennan Companies Full timeDescription: Marsh is seeking candidates for the following position based in the Singapore office: Senior Manager, Claims Advocacy What can you expect? This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore. We are looking for a...
-
Senior Consultant, Claims Advocacy
1 month ago
Singapur, Singapore Marsh McLennan Companies Full timeDescription: Marsh is seeking candidates for the following position based in the Singapore office: Senior Consultant – Claims Advocacy What can you expect? This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore. We are looking...
-
Singapur, Singapore National University Health System Pte. Ltd. Full timeAbout this rolePatient Advocacy and Support Office functions to champion the fostering of a culture of patient and family-centred care and service excellence. It aims to improve patient and family experience and patient relations across the NUHS cluster. The main areas PASO are involved in include (but not limited to):Patient and Caregiver AdvocacyPatient...
-
Singapur, Singapore National University Health System Pte. Ltd. Full timeAbout this rolePatient Advocacy and Support Office functions to champion the fostering of a culture of patient and family-centred care and service excellence. It aims to improve patient and family experience and patient relations across the NUHS cluster.The main areas PASO are involved in include (but not limited to):Patient and Caregiver AdvocacyPatient and...
-
Senior Manager, Claims
2 weeks ago
Singapur, Singapore Aon Full timeSenior Manager, Claims Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like ...
-
Senior Manager, Claims
1 month ago
Singapur, Singapore Aon Full timeSenior Manager, Claims Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like ...
-
Singapur, Singapore ECON HEALTHCARE (ASIA) LIMITED Full timeRoles & ResponsibilitiesThe Executive/ Senior Executive is responsible for leading the community engagement efforts of ECON Healthcare Group (EHG) internal stakeholders (senior care services and supporting functions) to activate partners in the public, private and people sectors to enable seniors to live and live well. Together with the internal stakeholders...
-
Manager, Customer Operations and Projects
1 month ago
Singapur, Singapore Razer Full timeJob Responsibilities :You will play a pivotal role within our Customer Advocacy department, spearheading the Customer Operations (Hardware) Technical Support team. This role involves overseeing day-to-day contact center operations and leading regional team members in executing cross-functional projects aimed at enhancing the customer experience. Our growth...
-
Senior Counsellor/Senior Social Worker
2 weeks ago
Singapur, Singapore Care Corner Singapore Ltd Full timeJob DescriptionYou will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance.Job...
-
Senior Counsellor/Senior Social Worker
3 weeks ago
Singapur, Singapore Care Corner Singapore Ltd Full timeJob DescriptionYou will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance.Job...
-
Singapur, Singapore ECON Healthcare Group Full timeJob DescriptionThe Executive/Senior Executive will take charge of leading the community engagement efforts at ECON Healthcare Group (EHG) for internal stakeholders (senior care services and supporting functions) to activate partners from public, private, and community sectors. The goal is to support seniors in living well. Working closely with internal...
-
Manager/ Senior Manager, Digital Marketing
1 month ago
Singapur, Singapore Careers@Gov Full timeJoin us if you are a data-oriented and self-motivated individual, with a passion for health and digital marketing. You should have at least 5 years of relevant experience in planning and running large-scale integrated marketing campaigns, with an additional focus on social media management and advocacy. Looking for a job that actually makes a...
-
Senior Counsellor, FAM@FSC
4 weeks ago
Singapur, Singapore Care Corner Singapore Ltd Full timeJob DescriptionYou will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance. Key...
-
Digital Marketing
1 month ago
Singapur, Singapore TEVA PHARMACEUTICAL INVESTMENTS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWho are we?Teva is a global pharmaceutical leader, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse...
-
Singapur, Singapore ECON Healthcare Group Full timeJob Description The Executive/ Senior Executive is responsible for leading the community engagement efforts of ECON Healthcare Group (EHG) internal stakeholders (senior care services and supporting functions) to activate partners in the public, private and people sectors to enable seniors to live and live well. Together with the internal stakeholders...
-
Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full timeAre you Customer obsessed and eager to propose opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team to support our businesses in Australia and Singapore....
-
Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full timeAre you Customer-focused and eager to propose ideas and impact business decisions to enhance the customer experience across our various Amazon businesses? Amazon is seeking an experienced, skilled, and highly motivated individual to join our Customer Experience and Business Trends team to support our operations in Australia and Singapore. There may be...
-
Senior Manager, SMB Sales, Japanese Speaking
2 weeks ago
Singapur, Singapore Zendesk Full timeJob DescriptionAre you a high-energy manager with a proven track record in sales and the ability to encourage early-career professionals? If so, we are looking for you to lead our SMB sales team in Japan.The ideal candidate has proven experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets. As Senior Manager...
