Senior Product and Customer Insights Manager, Customer Experience and Business Trends

2 weeks ago


Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

Are you Customer-focused and eager to propose ideas and impact business decisions to enhance the customer experience across our various Amazon businesses? Amazon is seeking an experienced, skilled, and highly motivated individual to join our Customer Experience and Business Trends team to support our operations in Australia and Singapore. There may be potential opportunities to assist global businesses such as Japan and Europe.


As a Senior Product and Customer Insights Manager, you will be responsible for leading studies that assess Amazon's overall experience. You will conduct studies across different product categories (e.g., media, consumer electronics, apparel), regions, and departments (Retail, Marketplace, Digital), collaborating with senior executives to develop studies and act on actionable insights.

This role offers the chance to immediately make a difference for our customers and provides a dynamic, innovative, and fast-paced environment to enhance your skills and tackle new challenges consistently. You will play a key role in helping Amazon set high standards and work towards our goal of becoming Earth's Most Customer-Centric Company. If you are passionate about being a voice for our Customers and shaping their experience on Amazon, this role could be perfect for you.


Key Responsibilities:

  • Manage ambiguity: comprehend complex business issues across various units, regions, and product categories to form hypotheses, translate them into analyses, and uncover insights to enhance Amazon's customer experience.
  • Study management: oversee large and intricate studies, from scoping with business leaders, study design, data collection, analysis, to presenting findings to senior management.
  • Stakeholder management: establish strong relationships with stakeholders to grasp priorities, define the roadmap, and collaborate on studies and initiatives to enhance our customers' experience.


About the Team:

Customer Experience and Business Trends (CXBT) comprises a range of functions aimed at deeply understanding and enhancing customer experience worldwide. We are a team of innovators who create products, services, and strategies using data to influence product offerings for various Amazon businesses and customer groups. Our approach revolves around identifying customer needs, problem-solving, and working backward. We employ both technical and non-technical methods, staying abreast of industry trends. Our global team consists of diverse professionals like Product Managers, Software Developers, Data Scientists, and more, working together to drive innovation and customer-centric solutions.


Basic Qualifications:

  • Bachelor's degree or equivalent
  • Minimum of 6 years analyzing data to derive customer insights
  • At least 5 years of experience in consulting, insights, research, or program management
  • Proficiency in presenting data-driven insights to senior leadership

Preferred Qualifications:

  • Strong experience collaborating across functional teams and engaging with senior stakeholders
  • Proficiency in quantitative and qualitative research methods
  • MBA
  • 3+ years of experience living and/or working in Australia


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