Customer Success Partner

2 weeks ago

Singapur, Singapore Vodafone Full time

What you'll do

This is a senior customer success management position accountable for ensuring Vodafone Global Enterprise meets and exceeds its service obligations to our high valued strategic accounts. Working alongside the Account Team to embed business relationships at the most senior level within our Customer base by developing and nurturing a key understanding of our Customer's strategy and business model and translating that into accountabilities based on Vodafone's capabilities.
This role manages a project management office and interfaces with external and internal Customers with a global presence at an Executive level, incorporating both direct line management at a local level and global matrix management at an account level.

Ownership of the end to end contractual deliverables for service and collaboratively works with the customer to provide a point of interface and accountability for all aspects of service delivery and assurance by driving true partnership. Review and understand customer's project management office operations and project deliverables, and also initiate a monthly resource planning review and present findings to improve overall performance Set up Training plan to onboard and off board new project managers and define house rules and Key Performance Indices to measure services. Provide Strategic leadership, day to day line management and individual performance reviews with team members underpinned by effective use of resources. Lead best of breed ITIL compliant service improvement by ensuring the development and implementation of Service Development and / or Improvement Plans in collaboration with the customer with an ability to provide insights and trends and a drive for innovation Ensure all members of the team deliver an exemplary level of customer service., whilst being responsible for the protection of existing revenues and identification of opportunities in support of the project plans

Who you are

Track record of global service delivery for global/international enterprise accounts, experience of leading customer facing forums with experienced business influencer and customer advocate, driving change on behalf our customer Demonstrable people management and leadership skills across a wide range of levels of experience and expertise. Strong focus on delivery and attention to detail with strong personal skills around influence and being a person with tenacity and robust in nature Curious about customers and demonstrates a deep insight into their way of thinking. Constantly thinks about future trends and growth strategies. Effectively translates and communicates ideas and requirements between internal and external parties International – lived and worked abroad or worked in a service management role for 8+ years.

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