Senior Marine Claims Examiner

2 weeks ago

Singapur, Singapore Berkshire Hathaway Specialty Insurance Full time

 Singapore

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of property, casualty and specialty insurance coverages, and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. As part of that team, you will fuel BHSI’s growth, shaping our future and that of our customers.

Learn more about our unique culture and history at www.bhspecialty.com.

Job Opportunity

BHSI has an exciting opportunity for an experienced claims professional to join our team as a Senior Marine Claims Examiner. This is an opportunity to join BHSI’s fast growing and dynamic Asia Middle East team; one that is focused on providing a first class claims service to our customers and stakeholders and fulfilling BHSI’s philosophy that “Claims is the Product.”

The ideal candidate must have a strong background, and deep technical knowledge, in the field of marine insurance – with particular focus on cargo, freight forwarders liability, and ports and terminals liability insurance.

Whilst the role’s key focus will be on the proactive management and resolution of marine claims (both direct and reinsurance) originating from BHSI offices across the Asia Middle East region, the successful candidate will also be required to guide, mentor and supervise other team members in the region, engage with customers, and work with our underwriting teams and other stakeholders in the development of business opportunities.

The role will also offer the opportunity to learn, and become involved with, the handling of first party property, construction and onshore power/energy claims.

Ideally the candidate will be based in our Singapore office, although we are also happy to consider candidates located in Dubai, Malaysia, and Hong Kong.

Other key responsibilities will include:

Leading and designing differentiated claims strategies for implementation across the region; Monitoring marine claims activity across the region, ensuring a strong reserving discipline, and that a proactive customer service standard is maintained; Representing BHSI in its interactions with customers, promoting the BHSI claims proposition and philosophy and our focus on building and maintaining long term relationships with our customers; Continuing to build and maintain partnerships with adjusters, lawyers and other service providers and experts across the region; Maintaining, and continuing to develop, the reputation of BHSI as a provider of technical, proactive, innovative, thoughtful and customized solutions for its customers; Ensuring that all regulatory and compliance matters (external and internal) pertaining to the handling and management of marine claims across the region are adhered to; Single point of contact for all internal stakeholders in the region pertaining to marine business. Presenting on claim developments, statistics and trends to members of both the regional and global management team; Collaborating closely with the underwriting team to foster business development, products and wordings; Promoting, building and maintaining the value driven framework that underpins all BHSI’s operations across the globe.

Key attributes, skills, and experience:

A skilled, technical claims handler with a deep knowledge of their chosen discipline, coupled with strong commercial acumen. Willing to learn about, understand and adapt to new product offerings; develop claims solutions that meet the demands and requirements of our customers; Strong organisational, quantitative and analytical skills; an effective and proactive problem solver; The ability to develop strong, collaborative and long-lasting relationships with both customers and team members across the BHSI organisation; The ability to identify opportunities that improve the efficiency of our claims operations in the region, whilst maintaining a global outlook; A strategic thinker who is able to develop and implement key initiatives which promote the claims product, and enhance our commercial advantage; An effective leader and communicator; someone who thrives on leading, developing and training successful and collaborative teams locally, internationally and across different cultures.

What BHSI Offers:

A competitive package and exciting growth opportunities for career-oriented teammates; A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders; A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

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