Third Party Claims Manager

7 months ago

Singapur, Singapore Everest Intl Re, Ltd Singapore Full time

Description

:

About Everest:

It’s an exciting time for Everest Group, Ltd. (“Everest”) As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people. 

Everest is a growth company offering Property, Casualty and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

About the role:

 We are recruiting for a Third Party Claims Manager to be based in our Singapore Insurance office with a hybrid schedule that has the option of working two days remotely each week.

Role Purpose:

The primary purpose of this role is to manage Everest Asia’s long tail claims portfolio. The portfolio consists of directors and officers, financial institutions, general liability, professional liability, cyber, and medical malpractice claims. The role will be required to occasionally manage short tail and accident and health claims.

Key Accountabilities:

Strategic

Provision of claims handling service.

Assist with development of the long tail claims function to meet business targets and plans.

Personal management of long tail claims including that (where appropriate) they are reported and escalated in line with corporate requirements.

Identify and monitor short tail claims trends and issues, providing insightful and actionable feedback to underwriters, local management, and the Head of Claims, Asia Pacific.

Broker and customer relationship management for Asia to support the retention and acquisition of business.

Align, empower, and influence others through ideas, encouragement, and insight.

Market facing role, promoting Everest brand and capabilities within Asia.

Provide claim solutions to support clients’ most complex risks and challenges.

Build brand and product awareness through broker market.

Support Head of Claims, Asia Pacific with delivery of market leading claims offering.

Operational

Manage and oversee long tail claims in Asia.

Support provision of claim quality assurance reviews and audits as necessary to ensure policies and procedures are being followed and that all claims are handled according to Everest’s Claims Minimum Standards and Claims Best Practices.

Ensure compliance with policies, procedures and controls that are in place to meet all regulatory and corporate governance requirements.

Skills & Abilities

Minimum 5 years’ experience managing long tail complex and/or specialty lines insurance claims.

Fluent in English.

Extensive knowledge and experience in managing complex claims portfolios.

Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management.

Highly collaborative and able to work effectively across the organisation as well as with external stakeholders.

Ability to adapt and embrace change, solutions driven.

Tenacity and decisiveness, with the courage to take risks.

Strong interpersonal skills and demonstrates respect for the opinions of others.

Professional qualifications and experience:

A degree educated professional, preferably incl. Claim specific qualifications.

Demonstrable experience in progressive Claim solutions.

Competencies:

As a senior member of the Claims team, the candidate must champion the Everest Insurance Culture:

Collaboration: Open and transparent communication with customers and colleagues.

Diversity, Equity, and Inclusion: Through a welcoming and open environment that values all individuals.

Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise

Execution: Delivering outstanding support to the organisation through strong day-to-day business operations, effective project management, and careful oversight of vendors

Humility: Caring and respectful approach to service colleagues, customers, and the community

Leadership: By example, every day

The Everest Core Values are the foundation upon which we (a) conduct our work, and (b) conduct ourselves both internally with our colleagues, and externally with clients/customers.

The Company's success and that of our employees begins with these values. All employees are expected to support and exhibit these values in their interactions with others and through their day-to-day responsibilities.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickto learn more about our culture.

Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion. 

Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. 

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. 

#LI-DP1

#LI-Hybrid

Type:

Regular

Time Type:

Full time

Primary Location:

Singapore Insurance

Additional Locations:

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