Senior Claims Specialist, A&H

1 month ago


Singapur, Singapore CHUBB Full time

The primary objective of this position is to direct, monitor, assess and handle claims and claim-related issues arising under Accidental and Health business classes and some International Personal Lines claims.

This position is accountable for the following: -

Claims Service Claims Quality Expense Management Legal advice as required on claims Provision of claims analysis, trends

Provide training and technical referral point for internal & external stakeholders

Areas of Responsibility

Claims Service

Work within local and regional on operating processes and claim handling procedures to ensure that quality claim service is rendered to all customers in accordance with Chubb Claims Philosophy. Effectively assist Consumer Claims Lead to manage A&H claims underwritten or reported in Singapore against policy terms and conditions, claims best practices guidelines, statutory and company guidelines, local operating procedures and claims management guidelines. Evaluate the cost effectiveness of claims handling procedures. Recommend improvements to reach optimum performance and service standards. Attend to claim enquiries and feedback, maintain positive relationship with all customers, brokers, service providers etc,  Claims costs containment and loss dollar management – accurate interpretation of policy coverage, close liaisons with underwriters and internal colleagues to manage accounts and on risk improvement and suspicious claims, claims data and loss trend analysis. Contribute to discussions with business units for products developments and loss control. Ensure that Consumer Claims Lead and appropriate Underwriters, as required, are made aware on a timely basis of specific claims issues or trends which may impact underwriting decisions. Use external resources in accordance with the CHUBB guidelines and philosophies. This includes the engagement of appropriate service providers where required and management of such providers and cases towards the timely and effective resolution of the matter.

Claims Quality

Manage and handle claims to finality within designated Settlement Authority and Chubb Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation are taken in all claims. Ensure that loss reserves are set and maintained in accordance with Chubb guidelines, timely updates of claims data made into systems and correctness of systems and file records,  Comply with Chubb quality review program guidelines and ensure corrective action is complemented as necessary. Complete Reserve Reconciliation and Advocacy reviews in accordance with CHUBB guidelines.

Expense Management

Provide input to, and in association with Consumer Claims Lead to monitor and control department operating budget (UCE) by ensuring departmental controls are prudently applied and Chubb interests are protected at all times. Manage and monitor Allocated Claim Expense (ACE) and adhere to all Chubb controls and guidelines.

Others

Maximize recoveries from insurers, salvage dispositions, subrogation or other recovery proceedings through close monitoring. Ensure timely advices, relevant supporting documents and responses to enquiries are provided to coinsurers / reinsurers to settle their share promptly.  Provide and/or assist with the provision of statistical analysis and operational reports. As required, to provide Claims Representation/Support including visitations, meetings, presentations, etc. with Underwriters and/or Business Unit. As required, assist in claims related projects including UAT etc, and other projects/assignments or tasks, as assigned.  To meet or exceed the expectations/objectives set on the individual’s and the Team’s yearly goal setting.

Skills and Experience: 

Advanced expertise and knowledge in A&H claims handling. Excellent communication and internal personal skills. Ability to effectively manage all internal and external stakeholders. Advanced knowledge of legal, regulatory & procedural requirements on A&H claims handling. Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment. Ability to assist with technical training to team claim handlers as required. This would include training / presentations to internal / external stakeholders. Experience in negotiation, mediation and arbitration skills on high complexity claims. Ability to develop and implement appropriate claims management strategies and plans and design efficient claim operating program and coordinate with Consumer Claims Lead to facilitate same.

Ability to analyze all claims to ensure optimal quality and prepare reports for Consumer Claims Lead, various business units and provide reports to all clients and management.



  • Singapur, Singapore AIG ASIA PACIFIC INSURANCE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the roleFunctional Responsibilities• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.• Ensuring effective vendor and litigation management on Complex claims...


  • Singapur, Singapore AXA Group Full time

    Claims Specialist / Senior Claims Specialist – Energy, Property & Construction Singapore In this role, you will have the opportunity to actively handle Energy, Property and Construction claims, both as a lead and following (re) insurer in order to provide a prompt and efficient service to clients and meet corporate claims objectives and targets....


  • Singapur, Singapore H&M Full time

    Job DescriptionAs Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.   Key responsibilitiesAct as Support Services’ extended arm on site for technical assistance and...


  • Singapur, Singapore Allianz Insurance Singapore Pte. Ltd Full time

    Entity: Allianz Insurance Singapore Your role involves collaborating with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings. Additionally, you will need to achieve the annual claims savings set by the HoD annually for the team on pending claims volume and nature of claims. The ideal...

  • Claims Analyst

    3 months ago


    Singapur, Singapore Swiss Re Full time

    About the Role This role will be instrumental in the implementation of a meaningful and relevant claims philosophy whilst promoting and sharing best practice claims management techniques with clients and internal stakeholders. Reporting to the Claims Manager of L&H Claims SEA, you will be responsible for the day-to-day operations supporting SEA L&H...


  • Singapur, Singapore CHUBB Full time

    This role involves directing, monitoring, assessing and handling Financial Lines claims and related aspects arising under Financial Lines This position is accountable for: Claims Service Claims Quality Claims Reporting Expense Management Understanding and challenging legal advice as required on claims Provision of claims analysis and trends...


  • Singapur, Singapore Candid-I Full time

    As a Demurrage Claims Specialist, you will oversee demurrage claims and ensure seamless cargo operations. Collaborate closely with internal teams and external partners to optimize vessel performance, mitigate risks, and uphold contractual obligations. Key Responsibilities: Contract Analysis: Analyze charter party agreements and shipping/trading contracts to...


  • Singapur, Singapore SCOR Full time

    The Senior Analyst, APAC L&H Analytics will support the Head of APAC Analytics in delivering all L&H entities analysis, including quarterly financial analysis, financial planning and forecasting analysis, expense analysis, as well as business analysis for senior management. The role is required to focus on APAC L&H entity level analysis (i.e. the analysis of...


  • Singapur, Singapore AXA Group Full time

    Claims Specialist – Marine Singapore In this role, you will have the opportunity to actively handle Marine Hull and Cargo claims, as both a lead and following (re) insurer in order to provide a prompt and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia region...

  • Area Manager

    2 months ago


    Singapur, Singapore H&M Full time

    Job DescriptionAt H&M Group, we are here to inspire people around the world to express their personality through fashion and design by making a more sustainable lifestyle that is exciting and accessible for everyone – regardless of style or budget. To achieve that goal, we have set 2030 Goals for People, Planet and Growth, ensuring that we can continue...


  • Singapur, Singapore H&M Full time

    Job DescriptionAs the Regional Business Controller Construction & Facility, you are the finance business partner to the C&F organization for markets and brands in your region. You identify opportunities to optimize our investments and operating costs and improve the balance between cost and quality. You are responsible for risk management, budgeting and...


  • Singapur, Singapore AXA Group Full time

    Senior Claims Specialist – Marine & Specialty Lines Singapore – Hybrid working mode In this role, you will have the opportunity to actively handle claims on a variety of lines of Specialty Insurance, particularly marine (cargo / hull / liability), jeweler’s block and fine art, as both a lead and following (re) insurer in order to provide a prompt...

  • Claims Executive

    2 months ago


    Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time

    Managing claims (mainly H&M claims, but also assisting the P&I claims team)Offering guidance to members regarding insurance-related issues, such as liability and coverageExamining technical and survey reports and legal counselPA and GA adjustment preparation and reviewOther possible secondary or auxiliary duties and assignments could be:Picking a yard,...


  • Singapur, Singapore H&M Group Full time

    Job Description As an Area Manager, you are responsible for reaching the Sales and Profit goals in your Area by setting a plan to deliver a Great Customer Experience in line with the Sales Market ambition. You ensure you have great teams and support their development. You work with succession planning, talent and leadership development and structured...

  • Senior Claims Assessor

    3 months ago


    Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore H&M Group Full time

    Job Description As the Regional Business Controller Construction & Facility , you are the finance business partner to the C&F organization for markets and brands in your region. You identify opportunities to optimize our investments and operating costs and improve the balance between cost and quality. You are responsible for risk management, budgeting...


  • Singapur, Singapore Everest Intl Re, Ltd Singapore Full time

    Description : About Everest: It’s an exciting time for Everest Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets. Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years...

  • Claims Specialist

    2 months ago


    Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time

    Service clients and maintain communication with underwriters and management.Manage and resolve reinsurance and insurance claims within specified limits of authority.Collaborate and negotiate with insureds, brokers, cedants, loss adjusters, and other service providers to ensure timely and equitable claims resolution.Manage claims administration, ensuring...


  • Singapur, Singapore H&M Group Full time

    Company Description As part of the H&M Group, the Portfolio brands incorporate COS, Monki, Weekday, & Other Stories, ARKET, Afound and Singular Society, all with high growth ambitions for the future. As part of our future business setup, the Portfolio Brands people team is reorganizing to better meet our business needs. This entails assuming end-to-end...


  • Singapur, Singapore WTW Full time

    The Role Support Global Benefits Management (GMB) team for the transition of new business & existing clients. Assist on claims escalation for key accounts and join in the meeting if required.  Assist on claims analysis reports, including loss ratio, frequency of the use, member profile, etc.  Assist on annual benchmarking comparison relating to...