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APAC Programme Lead

4 months ago

Singapur, Singapore JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

This position is a key management role to support the consistent delivery of project management services (including dedicated staff providing programme management) to a Global JLL Client across an exclusive pan-regional programme of work. The position reports to the Global Account Director , but interfaces with JLL and Client stakeholders across PDS APAC hubs and across service lines.

The role includes managing the Schedule of Work between JLL and the Client, with the emphasis on:

Consistent project delivery by variable JLL resources to meet the Client’s expectations on cost, time and quality. The management of a dedicated programme management platform, including project and programme governance, performance management, and driving a culture of continuous improvement in processes Point of escalation for Client on matters associated with variable project delivery. Performance management in conjunction with Account / Client KPI’s as defined in the applicable scorecards / Schedule of Work.

Key Client Interfaces

The Client’s Global Workplace Solutions Platform The Client’s Portfolio Management team The Client’s third-party Programme Management Office for financial matters (PgMO Finance) The Client’s third-party Transaction Management team (TM) The Client’s individual business units / functional support teams

Key JLL Interfaces

JLL Global and Regional Account Executive / Director JLL in-country project delivery teams [including their line management] Other JLL business lines such as occupancy planners, transactions, and facilities management

Other Interfaces

Non-JLL delivery teams on ‘inflight’ projects Non-JLL project team consultants and contractors

Key Responsibilities

Own the relationship with key stakeholders and ensure effective communication. Serve as the single point of contact providing accountability and increased certainty of outcomes. Ensure alignment and communication to client business lines and stakeholders. Where required, manage conflict resolution. Provide accountability to the Client for project delivery of the programme of works, driving compliance with the Client’s defined requirements. Provide strategic advice on the best approach to project delivery, in line with the Client’s requirements on budget, schedule and quality. Identify where pre-funding is required and work with the Client to obtain, following the Client’s project expenditure approval process. Establish and maintain a standard set of practices, processes, and templates, in alignment with the Client’s global processes and playbook, for managing projects consistently and efficiently to reduce project related risk and costs. Ensure such project and program management processes and systems are efficient and effective, whilst aligned to business needs. Be accountable for managing all JLL functions outlined in the Client’s Schedule of Work. Ensure proper contract administration of agreements between the Client and either JLL or other vendor partners, including execution of contracts in an approved form. Monitor and report on, compliance with Client’s policy, process, and management framework. Oversee the collection, consolidation and analysis of accurate programme and project data in JLL and Client technology system(s) to drive insights and effective decision making. Manage the Client’s project expenditure request process, including oversight of JLL analyst resource(s) responsible for actioning such process. Lead pre-Initiation activities includingliaison with the Client’s Portfolio Managers and Transaction ManagersSupport the development of project scope, schedule, budget and risk register for the effective control and management of the project. Undertake pipeline management activitiesPrepare and present a regional project pipeline, comprising an aggregated view of projects from each portfolio.Implement measures to create local cost benchmarking and insights to influence Rough Order of Magnitude budget estimates and timelinesLiaise with the Client’s Portfolio Managers and Transaction partners to track project pipeline, its prioritisation, and contribute to scheduled meetings Support the Client’s ‘Rhythm of Business’ activities, arrange and lead key Client meetings to secure appropriate approvals / decisions. Be accountable for the overall financial forecasting and cashflow management of projects within the programme, in compliance with the Client’s targets for monthly and quarterly accuracy. Lead a team of programme managers and analysts to:Report on project timelines, technical issues, and stakeholder engagement for capital projects in their respective sub-regionsProvide oversight to all allocated regional projects, give expert guidance and advice on all matters relating to project delivery in their respective sub-region.Have oversight of project level reporting, ensuring that Project Managers report timely and accurately, through Client’s technology tools or other preferred methods, on the status of the project and project finances.Ensure all work orders and contracts are drafted, approved and executed before starting work on a project.Identify, develop, and gather key resources to lead the individual projects.Onboard in-country delivery project managers and ensure they deliver projects to specification, on time, and in budget.Manage the Client’s project expenditure request process and track issued purchase orders.Ensure structured handover and close out of projects (including documentation) to relevant stakeholders such as FM, Finance etcEnsure that changes to scope or budget are reported on and managed accordingly.Ensure that project/program risks are reported on and managed accordingly.Drive cost assurance and value engineering. Have oversight of the performance management frameworks associated with vendors (consultants, contractors and suppliers) Identify and address areas of concern regarding potential liabilities and risk. Ensure change management and communication plans are in place and being followed. Accountable for identifying, communicating, and supporting the implementation of continuous service improvements in partnership with the Client. Formulate effective strategies to maintain performance of Supplier’s resources. Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy.

Key Roles & Responsibilities internal to JLL

Manage, mentor and develop JLL staff members employed on the Account. Monitor individual team members capacity utilization, and budget allocation. Implement JLL’s Account Management Deliverables, including Mandatory Account Deliverables Support regular Account Health checks. Oversee, meet and exceed the performance management framework included in the Schedule of Work.  Own all commercial and contractual matters in connection with JLL’s services. Ensure all agreements and documentation necessary for invoicing is in place, assure the issue of invoices, drive cash collection and identify opportunities that improve JLL margin without comprising the service provided. As appropriate, monitor and review account profitability with Business Line heads periodically. Ensure Client awareness of the full scope of JLL services and actively seek opportunities to promote and secure additional PDS products. Comply with all JLL policies and procedures, including but not limited to ethics and business practice.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

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