Customer Experience Expert
5 days ago
T his is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The O pportunity
Worldline’s headquarters is located in Amsterdam, The Netherlands. For our office in Singapore, we are in search of a highly motivated Customer Experience Expert who will make a significant contribution to our growth strategy.
Purpose of Role
The Customer Experience Expert is responsible for the operational relationship of clients. You are involved in the day-to-day customer operations providing technical support and training on the use of Worldline systems and functionalities. Moreover, you share best practices with other Customer Experience Experts.
Day-to-day responsibilities
You are the single point of contact and provide support for merchants including financial queries, answering product questions and providing answers to basic technical and administrative questions Resolve Merchant questions and escalations following service levels You are customer focused, understands the actual needs and are willing to take this extra mile to satisfy those needs You are able to do a first analysis, take appropriate action and collaborate with other departments and stakeholders to resolve issues Provide customized training for merchants Monitor dashboards on Performance Indicators, questions and complaints Ensure smooth (inter)departmental processes and the highest level of service by working together with other departments Manage Operational Relation and Keep day-to-day contact with merchants Send timely and accurate announcements to merchants on operational delays and issues You Independently process of all kind of requests from our customers, partners and third parties as well as follow up on ongoing requests You actively assist in all areas of the team, including participation in problem solving activities and implementation of changesWhat are we looking for
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Fluent in English. Mandarin is a plus. Bachelor's degree Around 2 to 3 years of relevant customer experience Client-oriented and proactive attitude Strong communication skills are critical for an excellent customer experience Ability to work effectively with clients, vendors and technical staff at all levels. Result driven & Persistent Ability to operate in a highly dynamic environment Team player and also able to work independently as part of an international team Strong international affinity and experience in the payment industry is a plus Experience with MS Office or IT systems (Salesforce) will be an assetPerks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. Hybrid work model Birthday Leave plus more-
Premier Service Manager
4 weeks ago
Singapur, Singapore HSBC Full timeAbout HSBCHSBC is a leading global banking and financial services organization with a rich history of innovation and customer-centricity.Our PurposeAt HSBC, our purpose is to open up a world of opportunity for our customers, employees, and communities. We strive to deliver exceptional customer experiences, drive business growth, and make a positive impact on...
-
Presales Solutions Expert
1 week ago
Singapur, Singapore RECRUIT EXPERT PTE. LTD. Full timeJob Title: Presales EngineerWe are seeking a highly skilled Presales Engineer to join our team at RECRUIT EXPERT PTE. LTD.Key Responsibilities:Provide technical support to clients by delivering tailored solutions to their business needs.Develop and maintain in-depth knowledge of our products and technologies to effectively demonstrate their value to...
-
Customer Service Representative
1 week ago
Singapur, Singapore RECRUIT EXPERT PTE. LTD. Full timeJob Title: Customer Services CoordinatorAt RECRUIT EXPERT PTE. LTD., we are seeking a highly skilled Customer Services Coordinator to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients in the maritime industry.Key Responsibilities:Provide expert product and service...
-
Customer Experience Specialist
5 days ago
Singapur, Singapore Worldline Full timeWorldline: Shaping the Evolution of PaymentsWe are the innovators at the heart of the payments technology industry, driving growth and innovation for millions of businesses worldwide. Our solutions power the commerce of tomorrow, and we're committed to helping our people accelerate their careers.The OpportunityJoin our team in Singapore as a Customer...
-
Customer Experience Associate
4 weeks ago
Singapur, Singapore Decathlon Full timeWelcome to Decathlon, a leading international sports retailer!We are passionate about sports and committed to delivering exceptional customer experiences.As a Retail Sport Specialist, you will be the first point of contact with our customers, providing them with expert advice and guidance to help them find the right products for their needs.Your mission, if...
-
Guest Experience Expert
4 months ago
Singapur, Singapore Marriott International Full timePOSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...
-
Solutions Consultant
3 weeks ago
Singapur, Singapore Sprinklr Full timeAbout the RoleSprinklr is seeking a seasoned Solutions Consultant to partner with our sales team in Asia markets. As a key member of our account teams, you will work closely with customers to understand their current and future states, and develop compelling solutions that drive business value.Key ResponsibilitiesConduct in-depth discovery sessions with...
-
Solutions Consultant
3 weeks ago
Singapur, Singapore Sprinklr Full timeAbout the RoleSprinklr is seeking a seasoned Solutions Consultant to partner with Sales teams in our Asia markets, specifically in Singapore. As a key member of account teams, you will work closely with internal stakeholders to deliver compelling solutions to our enterprise and mid-market customers.Key ResponsibilitiesConduct in-depth discovery sessions with...
-
Industry Customer Advisory Expert
3 weeks ago
Singapur, Singapore SAP Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our Industry Customer Advisory (ICA) Architecture Advisor team. As a key member of our team, you will play a critical role in helping our customers leverage technologies and solutions to address business problems and drive positive impact.This is an exciting opportunity to...
-
Global Customer Experience Manager
4 weeks ago
Singapur, Singapore The International Air Transport Association Full timeAbout the RoleThe International Air Transport Association is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Specialist. As a key member of our Customer Service team, you will be responsible for providing exceptional service to our customers across multiple channels, including phone, email, and in-person...
-
Digital Product Manager
3 weeks ago
Singapur, Singapore HSBC Full timeUnlock Your Potential as a Digital Product ManagerAt HSBC, we're committed to helping our customers achieve their financial goals. As a Digital Product Manager, you'll play a critical role in shaping our digital products and services to meet their evolving needs.Key Responsibilities:Develop and execute the Digital Product Roadmap to enhance customer journeys...
-
Aviation Customer Support Expert
4 weeks ago
Singapur, Singapore The International Air Transport Association Full timeRole Overview:As an Aviation Customer Support Expert at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the aviation sector's safety, intelligence, sustainability, and inclusivity. We prioritize diversity, inclusion, and the well-being of our employees, offering flexible working...
-
Digital Product Manager
4 weeks ago
Singapur, Singapore HSBC Full timeAbout HSBCHSBC is a leading global banking and financial services organization with a rich history and a strong commitment to innovation and customer satisfaction.Our BusinessWealth and Personal Banking (WPB) is a key business area within HSBC, responsible for delivering world-class wealth management and borderless banking capabilities to our customers.Job...
-
Customer Services Coordinator
1 week ago
Singapur, Singapore RECRUIT EXPERT PTE. LTD. Full timeRoles & ResponsibilitiesOur client is the largest maritime safety company globally, setting the standard for innovation in design and engineering. Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly. Process quotes and orders, including custom requests, and coordinate with relevant teams for...
-
Retail Store Manager
1 day ago
Singapur, Singapore Love, Bonito Full timeAbout UsLove, Bonito is a dynamic and innovative company that empowers the everyday Asian woman and inspires self-confidence. As a leading womenswear brand in Southeast Asia, we are headquartered in Singapore and have a strong presence in Hong Kong SAR China, Indonesia, Malaysia, and Cambodia. We have also expanded into international markets, including the...
-
Product Expert
4 weeks ago
Singapur, Singapore The Body Shop International Limited Full timeAbout The Body Shop International LimitedWe are a pioneering cruelty-free beauty brand, committed to generating positive economic, social, and environmental impact. Our mission is to empower people and enrich our planet through our products and business practices.Job SummaryWe are seeking a highly motivated and customer-focused Beauty Advisor to join our...
-
Cloud Solutions Expert
3 weeks ago
Singapur, Singapore Amazon Web Services Singapore Private Limited - D55 Full timeCloud Adoption ExpertWe are seeking a seasoned Cloud Adoption Expert to join our Enterprise Support team at Amazon Web Services Singapore Private Limited - D55. As a key member of our team, you will play a critical role in ensuring the success of our enterprise customers in building applications and services on the AWS platform.Your primary responsibility...
-
Customer Experience Manager
4 days ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeCustomer Experience ExecutiveAs a Customer Experience Executive at LOTTE Travel Retail Singapore, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world-class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and...
-
Customer Experience Specialist
1 day ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeCustomer Experience ExecutiveAs a Customer Experience Executive at LOTTE Travel Retail Singapore, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world-class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and...
-
Customer Experience Manager
6 days ago
Singapur, Singapore Birds of Paradise Full timeCustomer Experience and Training LeadThe Customer Experience and Training Lead plays a pivotal role in ensuring our customers receive exceptional gelato experiences, fostering a strong sense of community around the brand. This involves developing strategies to achieve best-in-class customer experience, executing training programs, and enabling a company-wide...