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Senior Claims Adjuster, Reinsurance APAC

3 months ago

Singapur, Singapore Canopius Full time

The Role

Canopius is seeking a highly motivated Reinsurance claims professional with knowledge of managing standard and complex claims matters. The individual will proactively adjust a variety of standard and complex claims from their initial notification through to settlement. This person will proactively manage Reinsurance claims in a professional, timely and fair manner and to ensure that you deliver excellent customer service to both our internal and external customers.

The Reinsurance claims team is a fundamental pillar and an integral part of the global claims function. The successful individual would be managing reinsurance claims within the Singapore and Australia reinsurance portfolio embracing the group claims vision “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market” and is at the core of everything we do.

Responsibilities will include:

To proactively adjust standard and complex lead claims within their claim’s authority and in accordance with the established claim manual meeting all regulatory requirements, ensuring that controls are operating effectively and by achieving Key Performance Indicators. To monitor circumstances that may turn into claims whether in relation to individual risks or global events, such as major Catastrophes or significant losses of interest. Ensuring that adequate financial provisions, in accordance with the Canopius Reserving Philosophy, are held for every claim that you own. Monitor the profitability of the accounts in the reinsurance claims portfolio by reviewing actual versus expected and provide meaningful input into claims MI reports, monthly tracking meetings, quarterly reserving meetings and to flag areas of the claims portfolio that are underperforming to underwriters, actuaries, and management. Ensuring that every claim is regularly reviewed and proactively managed to resolution, through effective diary management. Ensuring and delivering excellent claims service to all customers, by effectively driving claims through to resolution. Communicate proactively with internal and external stakeholders, both in writing and verbally ensuring excellent customer service to cedants, brokers, underwriters, actuaries, and senior management. To be able independently identify and conduct cedant audits and report and act on the outcome. Make proactive and meaningful contributions to all project work in order to drive meaningful change and ensure the contribution to the projects they participate in. To continuously look for better ways of doing things and to suggest process or other enhancements, where appropriate. To ensure effective oversight and control of any outsource partners who may contribute to the handling of claims in your portfolio flagging and remediating any issues of concern. To flag any issues of concern to the Claims Manager and Head of Reinsurance 

Skills and experience:

Experienced claims practitioner with 7-10 years experience in handling Reinsurance claims ideally in a lead capacity. Have built solid relationships with clients and demonstrate strong client management skills Understanding and application of legal and regulatory issues. Technical competency and expertise; a desire for excellence and high personal standards. A positive, enthusiastic, and confident disposition. A passion for learning and a keen interest in current events. A strategic thinker with strong communication skills; able to articulate their point of view in a clear and considered manner. Proactivity and using own initiative. A collaborative and thoughtful approach to stakeholder management. Professional approach to interact appropriately with peers and management. Able to work both independently and as a team player. The ability to drive change. Willingness to take responsibility and accountability. Delivering on promises. Act with honesty, integrity, and fairness at all times. Customer focused and keen to provide the highest quality of service delivery

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, super contributions, flexible benefits, discretionary bonus, insurances including health (family) cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius:

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Canopius operates a hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.