Senior Claims Specialist

4 weeks ago

Singapur, Singapore AXA Group Full time
Job Title: Senior Claims Specialist - Marine

AXA XL is seeking a highly skilled Senior Claims Specialist - Marine to join our team. As a Senior Claims Specialist - Marine, you will be responsible for handling claims on a variety of lines of Specialty Insurance, particularly marine (cargo / hull / liability), jeweler's block and fine art.

Key Responsibilities:

  • Client servicing, liaison with underwriters and reporting to management.
  • Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
  • Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
  • Oversee claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
  • Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
  • Ensure claims are handled in line with the claims handling procedures.
  • Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
  • Set up and maintain database to record claims and another to record details of service providers in line with corporate objectives and targets.
  • Support the Underwriters in marketing efforts and risk selection and to make occasional market presentations to raise profile of the AXA XL Claims Team.
  • Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team.

Requirements:

  • Qualification: Bachelor's degree required
  • Experience: Solid direct (specialty) claims experience, with a strong background in marine and good experience of marine cargo preferred.
  • Sound knowledge of key product line(s) and regulatory environment.
  • Up to date appreciation of the technical requirements of the role
  • Proven ability in identifying and analysing problems, creating good solutions, deploying sound decision making skills.
  • Proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally
  • Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group
  • First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
  • Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
  • Able to organise self (and others if applicable) including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines. Demonstrates a 'can do' attitude
  • Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
  • Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, Powerpoint

Desirable Knowledge and Skills:

  • Experience in a Financial Services environment
  • Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points
  • Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
  • The role would suit highly driven self-starters, with a strong desire to challenge and deliver.

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