Claims Specialist

4 weeks ago


Singapur, Singapore Allianz Insurance Singapore Pte. Ltd Full time
Job Title: Claims Specialist/ Senior Claims Specialist

At Allianz Insurance Singapore Pte. Ltd, we are seeking a highly skilled and experienced Claims Specialist/ Senior Claims Specialist to join our team. As a key member of our claims department, you will be responsible for handling motor claims, ensuring timely and efficient resolution, and maintaining excellent customer service standards.

Key Responsibilities:
  • Assess and evaluate motor claims, negotiate settlements, and achieve timely resolution within designated authority limits.
  • Handle claim recoveries, liaise with service providers, and ensure compliance with company protocols and guidelines.
  • Collaborate with internal stakeholders to ensure alignment of coverage, policy intent, and wordings.
  • Meet service standards, maintain good Turn-Around-Time, and ensure customer claims experience is met.
  • Assist in statistical reports, operational reports, and recommendations on claims remedial steps.
  • Work closely with fellow claims specialists and managers to review ongoing claims and improve claims operating procedures and standards.
  • Support projects and initiatives on claims, including marketing, process, product, system setup, and enhancement for all motor products.
Requirements:
  • Degree or diploma in any field.
  • 3 to 5 years of motor claims experience, with expertise in private vehicles, commercial vehicles, and fleet.
  • Meticulous, analytical, problem-solving, and organized.
  • Effective communication, negotiation, customer service techniques, and interpersonal skills.
  • Good spoken and written communication skills in both English and Chinese.
  • Good knowledge of MS Office software and other technology applications.
  • Team player with a willingness to work in a dynamic environment and help others.
About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, making us a unique employer. Together, we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.



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