Customer Service Specialist

3 weeks ago


Singapur, Singapore NanoString Technologies Full time

Our Mission is to Map the Universe of Biology. 

Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today’s life science challenges. 

As the pioneer in the field of spatial biology, NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the , the (DSP) and the (SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure. 

Since our founding in 2003, we have earned a reputation as a respected, trusted pioneer of innovative technologies that support our customers in their relentless pursuit of answers. Our products are based on a novel digital molecular barcoding technology invented at the Institute for Systems Biology (ISB) in Seattle under the direction of Dr. Leroy Hood.

With our technologies, our customers continue to extend our understanding of biology to answer previously unsolvable questions with consistent, reliable results. 

However, NanoString is much more than innovative products. The secret sauce to the company’s success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day…and never stop asking “What if?”

The Customer Service Specialist I is a vital contributor to the daily operations of the Customer Service Group. This individual is tasked with promptly and efficiently addressing customer queries via phone and email, addressing orders, product availability, pricing, delivery service requests, billing, and resolving issues through the appropriate channels. Maintenance of organized customer files and accounts is key and prior experience updating and managing a CRM database is a plus. Internal collaboration will involve coordination with Logistics and Manufacturing departments to meet expected product lead times and handling service requests from customers. They will also support the field sales organization in providing technical and administrative product information and documentation to fulfill customer requirements effectively. Collaborating closely with the sales organization, the Customer Service Specialist I provides crucial administrative support to ensure seamless customer interactions and satisfaction.

How we position you for success:

Comprehensive training with both in-person and remote learnings Continual support from our team of experts NanoString’s earned reputation as a respected, trusted pioneer of innovative technologies

You would be a great match for this role if you:

Have excellent organizational skills and an ability to handle multiple tasks Possess an ability to interact with internal and external customers at all levels in a highly professional manner. Have prior experience in order processing systems using an ERP or CRM system.

Why NanoString?

The technology and the people NanoString is enabling customers to answer previously unsolvable questions with our innovative technologies. We could not accomplish this without the high-quality people who work here, and their commitment to excellence and improving the human condition.



  • Singapur, Singapore Neuron Mobility Full time

    The Role This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal...


  • Singapur, Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic. As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Contract Specialist

    4 weeks ago


    Singapur, Singapore Federal Acquisition Service Full time

    Summary As a Contract Specialist, you will be performing the full range of pre-award and post-award functions and satisfying customer needs through the placement of Government contracts. Location of position:  FAS Supply Chain Management Contracting Division, QSCCAA. Location will be determined upon selection. This branch responsible for...


  • Singapur, Singapore Agricultural Research Service Full time

    Summary This position is in the Agricultural Research Service (ARS), Headquarters (HQ), Office of the Assistant Chief Information Officer (ACIO) for the Research, Education and Economics (REE) Mission Area. The selectee is not required to report to a government office, however, the option to work in one of the Agency offices may be available. In this...


  • Singapur, Singapore Agoda Full time

    The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore Triton AI Pte Ltd Full time

    Permanent position Well-spoken in English & Mandarin (to liaise with Chinese counterparts) With min 1 year of working experience in concierge/ hospitality/ customer servicing or front-facing functions Candidates with Automotive industry experience added advantage Working Hours: Monday - Saturday: 9.30 am - 7 pm; Sunday: 9.30 am - 6 pm (5 days work week) - 2...


  • Singapur, Singapore Siemens Healthcare Pte Ltd Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow...


  • Singapur, Singapore Indian Health Service Full time

    Summary We are seeking individuals who are passionate about making a positive impact on an under-served community. Are you capable of performing content analysis, collaborating with hiring managers, conducting regulatory research, and drafting succinct evaluations? If you have a desire to assist others, we welcome you to become a part of our team and...


  • Singapur, Singapore QSC Full time

    Overview The Customer Care Specialist is a high impact customer service position to support QSC’s sales in SE Asia. The successful candidate will be responsible for processing and managing finished goods and spare parts orders from QSC’s international partners around the region, and to effectively coordinate and facilitate shipment of goods from...


  • Singapur, Singapore KUEHNE + NAGEL Full time

    To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent customer service standards. Your Role To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent...


  • Singapur, Singapore Raute Group Full time

    The Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.ResponsibilitiesTechnical after Sales support to external, but also internal customers as required by the Company.Carry on site work as requested such as:Supervision...


  • Singapur, Singapore Oxford Nanopore Technologies Full time

    We are looking for a confident and approachable Customer Operations Associate/Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations. The Details...The Customer Operations...


  • Singapur, Singapore Snaphunt Full time

    The OfferWork alongside & learn from best in class talentJoin a market leader within TelecommunicationsOpportunity within a company with a solid track record of performanceThe JobAbout the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk...


  • Singapur, Singapore ITCAN Pte Ltd Full time

    ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore Teleperformance Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are: -1....


  • Singapur, Singapore Agoda Full time

    The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...

  • Civilian Officer

    4 weeks ago


    Singapur, Singapore Singapore Prison Service Full time

    A CIVILIAN CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? A civilian career with Singapore Prison Service (SPS) is one with many opportunities. You will be deployed to various units alongside uniformed officers. Management Executive Scheme (MXS) (i) Extended Management Executive Scheme (E-MXS) An executive who is appointed under the Extended...


  • Singapur, Singapore NCS Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...