Service Development, Disability Support and Services
2 weeks ago
**Overall Job Responsibility**:
- This role seeks to drive the implementation of post-18 disability programmes which are being piloted. This includes working with the appointed service partners for the Enabling Services Hub (ESH) and community partners to help the ESH pilots achieve the key objectives and outcomes.
**Duties and Responsibilities**:
Play a crucial role in supporting the AD (Service Management and Partnerships) to (i) oversee partnership management and engagement; and (ii)Project and Service Management.
Key duties include:
Partnership Management and Engagement
- Account manager for appointed service partners with responsibilities covering regular engagement on strategies, challenges and issues in meeting KPIs / outcomes.
- Track, monitor and evaluate the service delivery, performance and outcomes of pilot programmes, analyse the data and generate monthly progress reports.
- Responsible for identifying, engaging and cultivating partnership opportunities to foster collaboration with the appointed service partners, enhancing programme or service offerings which is aligned with the pilot objectives.
- Oversees and maintain accurate records, documentation and communication of stakeholders’ engagement and collaboration plans.
Project and Service Management
- Project management, including overseeing end to end procurement process, from preparation, evaluation to award, ensuring compliance with organizational policies and procedures.
- Support the team in service management planning efforts such as developing and enhancing operational processes, workflows, guidelines and resources to support the appointed service partners.
- Provide secretariat support and undertake other duties, support additional projects as required.
**Qualifications, Knowledge and Experience**:
- A good degree in relevant disciplines with at least 5 years of relevant experience in service management, stakeholder engagement or have run new programmes / pilots
- Possess good project management and problem-solving skills
- Strong ability to navigate and respond to shifting priorities, emerging challenges in dynamic working environment
- Resourceful and a proven ability to multi-task effectively
- Comfortable to collaborate and work with all levels of internal and external stakeholders
- Proficient in MS Outlook, Word, Excel, PowerPoint
**Additional Information**:
Please state in your detailed resume your:
- 1. Current and expected salaries and annual package
- 2. Reason for leaving current employment (if applicable)
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