Guest Relations Officer

2 weeks ago

Singapore The Lo & Behold Group Full time

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building has been meticulously restored as a modern 37-room boutique hotel, focusing on heritage and local culture. Open as of January 2017, it delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails in the vibrant neighborhood of Robertson Quay.

We are looking for a passionate, customer-driven individual to fill the role of **Guest Relations Officer (Front Office)**. As the Hotel’s primary point of contact with potential customers, the individual is pivotal in ensuring the customer’s reservations and enquiries are promptly confirmed and replied to. Strong communication skills over the phone and proficiency in basic computer software is essential in the daily maintenance and management of the customer database.

**You’ll be in charge of**:

- Registration of guests at check-in, including the processing of all guest reservations and the assigning and blocking of rooms
- Understanding and adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Communicating efficiently on room status, room status tracking, all locations, and rates
- Establishing and implementing expected guest programs and professionally handle guest requests and questions
- Actively improving hotel standards by providing relevant information such as customer feedback
- Carrying out daily front desk operations
- Ensuring that all guests receive a positive first and last impression at The Warehouse Hotel

**Who we’re looking for**:

- An individual that is eager to learn and has a passion in customer service
- Open to individuals with no experience but are keen to develop a career within the hospitality sector
- An individual who is well groomed and possesses good communication skills
- Preferably possess experience in a front office position relating to hospitality

**About The Lo & Behold Group**:
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

Pay: $2000 - $2400 / month

Job types: Full-time

Schedule:

- Weekend availability
- Night shift
- Other

Education: No education required

Work location: On-site

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